Service Advisor

Ballard Truck Center is a family-owned business providing the best experience in the full-service commercial trucks industry in the northeast. Ballard's dedicated team of technicians and representatives have earned them the title of #1 in Customer Satisfaction in the US by Volvo Trucks and Mack Trucks USA Dealer of the Year time and time again. Whether it is sales, service, parts, leasing, or rentals - Ballard's been keeping the community rolling for over 100 years.

Ballard Truck Center in Avon, MA is currently hiring for Service Advisor [1054A].

General Job Description

The Service Advisor plans, organizes, leads and controls the flow of service work through the service department in a professional, timely manner while ensuring quality repairs at a fair cost to the customer.

Responsibilities And Duties

• Maintain Customer Satisfaction Index rating at least comparable to that of the manufacturer, zone or branch average.
• Maintain a dealership - prescribed standard for "hours per customer repair order written."
• Understand and follow federal, state and local regulations, such as those governing the disposal of hazardous wastes, OSHA right-to-know, etc.
• Ensure that all documents are accounted for.
• Accomplish the forecast that has been established by the general manager and the service manager
• Maintain contact with service customers on a timely basis and in a professional manner.
• Schedule shop work as efficiently as possible in accordance with dealership policy.
• Check job status as often as necessary, but at least twice each shift. Report to customer any change in time promised and notify him / her of any additional repairs that may be required.
• Check customer credit status before opening repair order.
• Open and close repair orders.
• Handle routine complaints and make adjustments for jobs that require one hour or less. Recommend adjustments greater than this to the Service Manager
• Make sure all work orders and repair orders are signed and have any customer required PO's listed or attached.
• Perform any other duties as required.

Qualifications And Skills

Benefits Include

Seniority level

Employment type

Job function

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