Client Relations Executive

Client Relations Executive

The Client Relations Executive (CRE) is responsible for driving client satisfaction, retention, and growth across assigned Sodexo accounts. This individual serves as a trusted advisor and strategic partner to clients - ensuring Sodexo delivers operational excellence, financial performance, and innovative solutions that align with client goals. The ideal candidate is a strong communicator and writer who can effectively engage with both internal teams and client leadership, translate complex information into clear actionable insights, and contribute to the overall success of Sodexo's client partnerships. Experience in operations or an understanding of service delivery is a strong plus.

Serve as the main point of contact and strategic partner for assigned clients, building and maintaining strong executive level relationships.

Interview current and former clients to assess satisfaction, identify improvement opportunities, and capture feedback for continuous enhancement of services.

Develop clear, concise written communications including client reports, presentations, and performance summaries.

Understand operational challenges and translate them into client-focused solutions and communications.

Support renewal efforts and participate in client proposal or RFP processes as needed.

Compensation is fair and equitable, partially determined by a candidate's education level or years of relevant experience. Salary offers are based on a candidate's specific criteria, like experience, skills, education, and training. Sodexo offers a comprehensive benefits package that may include :

• Medical, Dental, Vision Care and Wellness Programs
• 401(k) Plan with Matching Contributions
• Paid Time Off and Company Holidays
• Career Growth Opportunities and Tuition Reimbursement

More extensive information is provided to new employees upon hire.

Strong organizational skills, attention to detail, and comfort managing multiple priorities.

Demonstrated financial acumen and understanding of operational performance metrics.

Exceptional writing, presentation, and verbal communication skills - able to translate technical or operational details into clear business narratives.

5+ years of experience in client management, account leadership, or related role; operations experience preferred.

At Sodexo, our purpose is to create a better everyday for everyone and build a better life for all. We believe in improving the quality of life for those we serve and contributing to the economic, social, and environmental progress in the communities where we operate. Sodexo partners with clients to provide a truly memorable experience for both customers and employees alike. We do this by providing food service, catering, facilities management, and other integrated solutions worldwide. Our company values you for you; you will be treated fairly and with respect, and you can be yourself. You will have your ideas count and your opinions heard because we can be a stronger team when you're happy at work. This is why we embrace diversity and inclusion as core values, fostering an environment where all employees are valued and respected. We are committed to providing equal employment opportunities to individuals regardless of race, color, religion, national origin, age, sex, gender identity, pregnancy, disability, sexual orientation, military status, protected veteran status, or any other characteristic protected by applicable federal, state, or local law.

Minimum Education Requirement - Bachelor's Degree or equivalent experience

Minimum Management Experience - 7 years

Minimum Functional Experience - 7 years experience in long-cycle strategic sales, or a related field.

Location US-MD-GAITHERSBURG

Employment Status Full-Time Exempt

Posted Range $101600 to $187990