Customer Service Specialist

Customer Service Specialist

Position Overview : Communiboost As a Customer Service Specialist, you will be a key player in ensuring our clients receive exceptional service and support. Our company prides itself on maintaining high standards of customer satisfaction, and we are looking for a dedicated, detail-oriented professional to join our team. In this role, you will be responsible for addressing customer inquiries, resolving issues, and providing information on our products and services. Salary Range : $21.00 - $30.25 hourly Location : Philadelphia, PA

Key Responsibilities

• Respond promptly to customer inquiries via phone, email, and chat channels.
• Assist customers in resolving issues and complaints effectively and efficiently.
• Provide detailed information about products and services to customers to enhance their knowledge.
• Document customer interactions accurately in the CRM system for future reference.
• Collaborate with internal teams to communicate customer feedback and identify areas for improvement.
• Stay updated on product knowledge and company policies to ensure accurate information is provided.

Skills, Knowledge and Expertise

Benefits

If you are passionate about customer service and have a keen eye for detail, we'd love to hear from you. Please submit your resume and a cover letter explaining your interest in the role and relevant experience.