Sr. IT Analyst

LHH is seeking a Sr. IT Analyst for a client of ours in a full-time, direct hire position. This role is hybrid (2 days on-site / 3 days remote) and can sit in San Francisco, Palo Alto, or Sherman Oaks, CA.

This position is responsible for providing technical assistance and support related to the company’s information technology operations, activities, systems, and users across multiple sites.

This includes responding to support needs, executing troubleshooting steps, gathering information, isolating problems, escalating issues, monitoring systems availability, managing tickets and meeting SLA’s.

Candidates should have a mix of technical and customer service skills. These functions are performed in support of the company’s users, systems, facilities, and data centers.

Responsibilities :

• Provide operational and end user support for IT systems and activities, including :
• Windows AD, Azure, and AWS environments
• Server deployment, management, and monitoring
• Audio-Visual systems, including Poly equipment and Teams Rooms
• Telephony systems, including Teams Voice, Mitel, and mobile devices.
• O365 services, including Exchange Online, Intune, SharePoint, Teams
• User accounts and permissions
• Printers and copiers
• Provision, deprovision, install, maintain, and support users, applications, and devices. Coordinate repair of company devices.
• Provide technical support, guidance, and training to users.
• Troubleshoot and diagnose hardware and software problems. Ensure full resolution within a timely manner.
• Log & work tickets in the Service Management ticketing system (currently Jira).
• Ensure adherence to corporate standards.
• Monitor and report system performance.
• Maintain system and training documentation. Perform log review and maintenance.
• Assist and coordinate with other members of the IT team.
• Perform other related duties as assigned.

Qualifications :

• Bachelor’s Degree in relevant field or other relevant professional experience.
• 5+ years of network administration and helpdesk experience.
• IT certifications or equivalent experience.
• Formal education in a business field is preferred.
• Background in O365 applications and services, including Microsoft Office, Teams, Exchange, SharePoint, Intune, Power Apps, etc.

Experience with Jira, Adobe and Sage is helpful.

• Background in end user support & training. Excellent customer service and interpersonal skills, including the ability to communication technical information, both verbally and written to a wide range of users.
• Experience in IT systems and network administration, including specific knowledge of Windows Server and Microsoft Azure.

Experience with AWS is helpful.

• Competent knowledge of computer hardware and software.
• Must be self-motivated, and possess the ability to work reliably and responsibly, both independently and in a team environment.
• Excellent troubleshooting, problem solving, critical thinking and analytical skills. Excellent attention to detail, and good work habits under pressure.
• Readily adaptable to the changing needs of the business, with ability to manage multiple priorities.
• Ability to collaborate with multiple parties to solve problems.
• Ability to prepare reports, conduct investigations, and review documents / logs.
• Ability to learn and support new and fast-changing technologies.
• Ability to use sound judgement, identify next steps to be taken, and develop appropriate solutions.
26 days ago