Medical Enrollment Associate/Inside Sales-WFH

Bring your heart to CVS Health. Every one of us at CVS Health shares a single, clear purpose : Bringing our heart to every moment of your health.

This purpose guides our commitment to deliver enhanced human-centric health care for a rapidly changing world. Anchored in our brand with heart at its center our purpose sends a personal message that how we deliver our services is just as important as what we deliver.

Our Heart At Work Behaviors™ support this purpose. We want everyone who works at CVS Health to feel empowered by the role they play in transforming our culture and accelerating our ability to innovate and deliver solutions to make health care more personal, convenient and affordable.

Salary Range $17.00 - $18.

Position Summary

We have a new and exciting opportunity working on our CVS Health Accordant Team! Everyone values good health. Accordant's care management programs bring members and their health care providers together to bridge the health care experience.

As an Outbound Enrollment Representative, you will work directly with our patients / members to understand their complex medical conditions and explain the available programs that will assist with their care and help improve their quality of life.

In this role you will initiate interaction with members through outbound calls, educate the members on our health and wellness programs, and & encourage member to participate.

This position will have a focus on continuous learning as our programs vary and you will need this to be able to articulate and educate members on the benefits of the programs.

Successful candidates will also have a strong attention to detail as you will need to document the call while speaking to the member taking thorough notes.

This position includes helping patients with rare health conditions understand the specifics about the health benefit they are eligible for at no additional cost by communicating the features, advantages, and benefits of the program.

Inside sales experience is preferred as the core purpose of this role is to encourage the member to agree to enrolling in a benefit program offered through their health insurance.

This position often represents the first impression that the potential new member has of our organization and is critical to sustaining a high level of engagement.

This role is a full-time, permanent position. The regular shift would include M-F : 9-6 with one day a week rotating evening shift of 12-9 weekly.

Performance is monitored and measured in accordance to established production goals.

We offer a comprehensive benefits package which includes medical, dental, vision insurance as well as a wide-ranging list of supplemental benefits and discount programs.

In addition to sixteen paid days off for employees, we also offer ten paid holidays.

Required Qualifications

1+ years of experience in a medical or healthcare environment, Inside sales role or customer service / call center environment

1+ years experience using Microsoft Office : Word, Excel, and Outlook - must be able to toggle between multiple systems

Preferred Qualifications

Experience in the healthcare industry

Specialty pharmacy background

Experience in an inside sales role

Education

High School Diploma or GED required

Pay Range

The typical pay range for this role is :

$18.50 - $37.02

This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls.

The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors.

In addition to your compensation, enjoy the rewards of an organization that puts our heart into caring for our colleagues and our communities.

The Company offers a full range of medical, dental, and vision benefits. Eligible employees may enroll in the Company’s 401(k) retirement savings plan, and an Employee Stock Purchase Plan is also available for eligible employees.

The Company provides a fully-paid term life insurance plan to eligible employees, and short-term and long term disability benefits.

CVS Health also offers numerous well-being programs, education assistance, free development courses, a CVS store discount, and discount programs with participating partners.

As for time off, Company employees enjoy Paid Time Off ( PTO ) or vacation pay, as well as paid holidays throughout the calendar year.

Number of paid holidays, sick time and other time off are provided consistent with relevant state law and Company policies.