Customer Service Representative

Customer Service Representative (Solventum)

Solventum is a new healthcare company with a long legacy of solving big challenges that improve lives and help healthcare professionals perform at their best. At Solventum, people are at the heart of every innovation we pursue. Guided by empathy, insight, and clinical intelligence, we collaborate with the best minds in healthcare to address our customers' toughest challenges.

We are pleased to announce that Solventum has entered into a definitive agreement to sell our Purification & Filtration business to Thermo Fisher Scientific. This transaction is anticipated to be completed by the end of 2025, subject to the satisfaction of customary closing conditions, receipt of regulatory approvals, and country specific information and consultation needs where required. This is a significant milestone for the P&F business and will allow for the strategic investment and resources needed for sustaining growth and delivering customer solutions. By joining us during this transitional period, you will be able to work alongside an energized and mission-driven team who is experiencing this transition along with you. Until then, Solventum will continue to operate as a unified entity, and employment is subject to all applicable terms and conditions as set forth in our employment agreement and company policies.

The Impact You'll Make in this Role

As a Customer Service Representative, you will have the opportunity to tap into your curiosity and collaborate with some of the most innovative and diverse people around the world. Here, you will make an impact by :

• Acting as the primary liaison between Solventum and our customers
• Handling order entry, order status, product info inquiry, complaints, pricing, shipping and inventory requests and issues
• Key account order management
• Communicating clearly and professionally with external customers and internal Solventum personnel by telephone and / or written correspondence
• Ordering management including raising internal tickets to address issues / concerns with order management, shipping / tracking, product inquiries and pricing / invoicing
• Systematic problem solving in regard to material information records and master data monitoring
• Communicating and working with price change activity, looking at order reports and communicating with customers and internal teams
• Educating and informing the customer of various processes and directs customers to appropriate resources
• Managing the customer order process from entry to delivery
• Developing and leading improvements and / or solutions to work processes and tools
• Handling non-routine and difficult inquiries. Adapting differing techniques and methods to develop solutions for a variety of complex issues
• Resolving non-routine and difficult customer complaints and ensuring responses to product and service inquiries with knowledge and understanding of the current processing systems while providing service to internal and external customers
• Handling internal and external inquiries, claims and complaints; interpreting policies and regulations, investigates problems; and communicating with other departments and providers to research and resolve issues, identify and implement service solutions
• Improving customer satisfaction by identifying patterns of problems and barriers to solutions. Providing insight to resolve problems
• Participating in and maintaining a quality service culture within the Customer Service and division teams

Your Skills and Expertise

To set you up for success in this role from day one, Solventum requires (at a minimum) the following qualifications :

Additional qualifications that could help you succeed even further in this role include :

Work location : Remote- United States or Canada

Travel : May include up to 5% [domestic / international]

Relocation Assistance : May be authorized

Must be legally authorized to work in country of employment without sponsorship for employment visa status (e.g., H1B status).

Supporting Your Well-being

Solventum offers many programs to help you live your best life both physically and financially. To ensure competitive pay and benefits, Solventum regularly benchmarks with other companies that are comparable in size and scope.

Applicable to US Applicants Only : The expected compensation range for this position is $72,681 - $88,832, which includes base pay plus variable incentive pay, if eligible. This range represents a good faith estimate for this position. The specific compensation offered to a candidate may vary based on factors including, but not limited to, the candidate's relevant knowledge, training, skills, work location, and / or experience. In addition, this position may be eligible for a range of benefits (e.g., Medical, Dental & Vision, Health Savings Accounts, Health Care & Dependent Care Flexible Spending Accounts, Disability Benefits, Life Insurance, Voluntary Benefits, Paid Absences and Retirement Benefits, etc.).

Responsibilities of this position include that corporate policies, procedures and security standards are complied with while performing assigned duties. Solventum is committed to maintaining the highest standards of integrity and professionalism in our recruitment process. Applicants must remain alert to fraudulent job postings and recruitment schemes that falsely claim to represent Solventum and seek to exploit job seekers.

Please note that all email communications from Solventum regarding job opportunities with the company will be from an email with a domain of @solventum.com. Be wary of unsolicited emails or messages regarding Solventum job opportunities from emails with other email domains.

Please note, Solventum does not expect candidates in this position to perform work in the unincorporated areas of Los Angeles County. Solventum is an equal opportunity employer. Solventum will not discriminate against any applicant for employment on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or veteran status.