Customer Service Representative

Job Title : Customer Service Representative 3

Location : Nashville, TN, 37209

Duration : 12 Months

Hybrid Role

Position s Contributions to Work Group :

The main function of a customer service specialist is to manage communications with customers around their End of Lease experience and work closely with Lease Consultants to assist in managing their portfolio of customers

They will serve as an email liaison between the customer and internal company operations.

Respond accordingly to email methodology.

Participate and contribute to the strong sense of teamwork with Lease Service

Why this Role?

Development of consistent attention to detail and relationship building with teammates

Exposure to

• Financials lease products and gain familiarity with customer experience and internal process around lease machines

Typical Day or Week in the Role

Typical task breakdown :

Organize and send End of lease notification letters to customers

Manage Lease Services inbox, both incoming requests and outgoing email notifications of End of Lease options.

Work closely with Lease Consultants on any communication needs they have related to customer follow ups

Keep records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken.

Research and document customer communications within a CRM along with Excel files

Interaction with team :

Frequent interaction with colleagues and customers.

Work environment : Office Setting.

Candidate Requirements

Education & Experience Required :

Bachelor s Degree in Business, Marketing, Finance, Communication, HR Management or other related fields of study.

0-4 years related experience required.

Technical Skills

(Required)

Microsoft Excel (Intermediate experience Data entry).

Ability to accurately document and record customer / client information.

Microsoft Outlook and Word.

(Desired)

Salesforce

Soft Skills

(Required)

Verbal and written communication skills, attention to detail, customer service skills and interpersonal skills.

Ability to work independently and manage one s time.

Ability to work within Values in Action and maintain positive relationships with teammates, coworkers, and customers