Patient Access Representative

Patient Access Representative

Redwood City, CA

$26 – $28 / hour

Option 1 is actively seeking a Patient Service Rep for one of our rapidly growing healthcare clients . The ideal candidate will have prior experience in a medical office or healthcare setting, particularly in patient-facing roles. This position involves coordinating new patients, scheduling surgeries, and managing various front-office functions in an outpatient clinical environment. We are looking for someone with strong oral and written communication skills, exceptional customer service, and a friendly, reliable demeanor.

If you are motivated, personable, and eager to advance your career in healthcare, we encourage you to apply today!

Responsibilities :

• First point of contact for patients, physicians, vendors, and visitors
• Greets and welcomes patients and assists them with initial questions regarding appointments, payments, schedules, etc.
• Answer multi-line phone, screens, and route calls, take messages for clinic staff and physicians
• Assure appropriate verifications and authorizations are complete before the patient sees a provider
• Communicate with providers regarding scheduling preferences, and ability to respond to urgent patient needs
• Provide doctor-patient support using reference documents and tools
• Carry out various administrative tasks, including maintaining information, paging directory databases, and processing internal forms
• Utilize all functionality of the telephone system and electronic medical records systems in performing assigned job tasks
• Answers non-clinical patient messages, escalating where appropriate

Qualifications :

For immediate consideration, please apply!

Option 1 Staffing is an award-winning, statewide, recognized leader in staffing and recruiting, specializing in placing the highest caliber of Non-Clinical Healthcare, Information Technology, Supply Chain, Administrative / Office, and Accounting / Finance professionals in contract and direct-hire opportunities. We work with top and emerging companies in the Technology and Healthcare industry.

We Offer :

"Best of Staffing Award"

Best of Staffing Award is the only award in the U.S. that recognizes staffing agencies that have proven superior service quality based entirely on ratings provided by their clients and job candidates. Award winners make up less than 2% of all staffing agencies in North America.

"Top Performer Award"

Top Performer Award by Workforce Logiq highlights high-performing staffing companies who are chosen based on a variety of criteria critical to our clients' satisfaction, including customers serviced, cycle time, submittals per requisition, percentage of submittals hired, program compliance, fill ratio, and more.

Member American Staffing Association Since 1991.