Account Management US

Account Management Team Expansion

As part of our expansion in the US market and in order to support our US customers, we are looking to expand our Account Management team with a new recruit. You'll be a key contributor to our growth in the US. You will both contribute to securing successful client relationships in the US and build the successful foundations of customer success management at scale for Sonio.

Main missions :

• Contribute to sales process by building and leading implementation plan for the account
• Ensure successful go-live with client coordinating internal team to onboard key stakeholders and users, organize training session & ensure adoption from the start.
• Manage a portfolio of partners, nurture relationships and product adoption as first point of contact, independently organize quarterly business reviews, regular travel etc.
• Identify ways to upsell / cross-sell services and develop execution strategy (i.e. meetings, demos, etc.)
• Provide customers with continued support, triaging issues raised and delegating to the appropriate internal resource

About the profile :

This position may require travel

Salary : $90,000 - 115,000 + 10%

Location : Boston preferred, New York is also possible

Benefits :

We move fast and aspire to be transparent over the process - our objective is that the process from the first chat to an offer is no longer than a month. We also aspire to give an answer to every application in a week - if you have not heard from us, please follow up at careers@sonio.ai.