Assoc Service Support AnalystSnap On • USA, Wisconsin, Kenosha
Assoc Service Support Analyst
Snap On • USA, Wisconsin, Kenosha
30+ days ago
Job type
- Full-time
Job descriptionAssociate degree in IT or related field, or equivalent work experience 1-2 years technical support experience, experience in call center environments is a plus Basic mechanical ability and basic equipment repair skills Strong problem solving- skills with the ability to work independently Customer focused Ability to learn a broad range of products across multiple product lines Computer skills : Proficiency with Windows operating systems, as well as Office 365, experience in using Service Ticket systems Ability to add PCs to a network and troubleshoot basic PC problems Excellent communication skills - both verbal and written, including technical writing skills Demonstrated organizational skills Demonstrated ability to work cross-functionally
Overview
Provide technical support for the most complex Snap-on products to internal and external customers including troubleshooting and documentation.
Responsibilities
- Act as first level support and provide troubleshooting for Snap-on Tool Control systems.
- Create and manage support cases for both internal and external customers.
- Work with internal and external sources to resolve problems.
- Document incoming calls. Develop and maintain information databases as required and utilize data to prepare for service calls.
- Act as a resource for others as needed.
- Keep abreast of changing industry standards and emerging technology.
- Participate in special projects as needed.
- Follow all company policies and procedures.
- Perform all other duties as assigned by management.
Qualifications
Snap-on offers a drug free work environment and welcomes all qualified candidates to apply. Snap-on is an Equal Opportunity Employer, Minority / Female / Disabled / Veteran.
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Service Support Analyst • USA, Wisconsin, Kenosha
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