Director of Service Management

A company is looking for a Director of elluminate Service Management.

Key Responsibilities

Lead and manage the global elluminate Run Service organization, focusing on service operations and continuous improvement

Establish ITIL-based service management processes and governance frameworks for service delivery

Act as a key escalation point for clients and internal stakeholders, ensuring seamless operations and service performance reviews

Required Qualifications

Bachelor's or Master's degree and / or equivalent work experience preferred

10+ years of experience in SaaS service delivery or support leadership roles preferred

5+ years in a leadership role managing large-scale service operations for enterprise SaaS platforms preferred

Proven experience with ITIL frameworks and optimizing ITIL-based processes

Strong knowledge of SaaS operations and service management platforms