IT TECHNICIAN

Description : SUMMARY

Responsible for assistance in maintaining the operation of desktops / laptops, mobile devices, e-mail, printers, copiers, Internet connections and telephones.

ESSENTIAL DUTIES AND RESPONSIBILITIES

Daily administration of an existing network environment

End User Support :

• Handle Tier 1 and Tier 2 help desk escalations through tickets or phone
• Follow up on outstanding requests and ensure timely resolution
• Create accounts and configure hardware as part of on-boarding process
• Configuration and support of mobile devices (iOS, Android)
• Support to PC hardware, Printers, scanners, computer peripherals
• Provide replacement and maintenance of desktop and laptop computers
• Support audio and video equipment in conference rooms
• Manage and monitor internal assets to ensure accurate inventory records systems
• Support Active Directory
• Operating systems
• O365 Products Support
• Maintain agency standards regarding confidentiality and quality

EDUCATION and / or EXPERIENCE

Associates degree specific to field applied with at least one year of experience; or equivalent combination of education, experience and training. Microsoft and / or A+ certifications preferred.

Location

Full-time, with benefits

Benefits include :

Requirements :

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