Hotel Front Desk Manager - Downtown Hotel

Job Description

Job Description

Are you passionate about creating an exceptional guest experience in a hotel environment? Do you have prior hotel Front Desk experience?

Are you a proven leader in your field? If so, than we want to talk to you!!

Apply in person at the Holiday Inn Express Lincoln Downtown hotel at 905 O Street or simply click the "Apply Now" button.

Job Purpose : Oversees front desk operations. Provides guest service, guidance, and leadership to ensure consistent customer service is provided.

Assigns and instructs team members in details of work. Monitors lobby traffic to make staffing adjustments accordingly. Resolves customer complaints.

Trains, supervises, schedules, and assists in evaluating staff.

Full Time Front Desk Manager for a Downtown Hotel

$1,000 Hiring Bonus paid out within 180 days of employment.

Previous Hotel Experience Preferred

Salary based on experience.

Paid Holidays

Supplemental Insurnace options

Paid Time Off

JOB DUTIES & RESPONSIBILITIES

• Responsible for completing required franchise and standards training and staying current on all updates / changes to standards, policies, and processes.
• Directly supervises or assists in the supervisory function of 1-5 front desk employees in accordance with the organization’s policies and applicable laws.
• Responsibilities include interviewing, hiring, and training employees; appraising performance; rewarding and disciplining employees;

addressing complaints and resolving problems.

• Provides training to front office staff as directed by Management.
• Assigns duties to Front Desk Agents and observes performance to ensure adherence to franchise standards, hotel policies and established operating procedures.
• Assists in scheduling front desk personnel within budget guidelines to assure adequate staffing.
• Performs functions of Front desk clerks as scheduled by Management.
• Maintains accurate records including cash flow sheet, direct bill accounts, credit card payments, registration cards, and reservation cards.
• Corresponds with group and travel agents to answer special requests for rooms and rates for the hotel.
• Assists with sales and marketing efforts as directed.
• Answers inquires pertaining to hotel policies and services.
• Performs functions of the General Manager in their absence in the hotel.
• Assists General Manager in conducting staff meetings.
• Other duties as assigned.

KNOWLEDGE, SKILLS, & ABILITIES

• Requires the ability to read, write, and speak the English language.
• Strong supervisory skills in a hotel setting; ability to appropriately assign / delegate work and authority to others in the accomplishment of goals;
• provides coaching, advice, and assistance as required; helps subordinates overcome obstacles and deal with problems; appropriately assesses contributions and performance of employees;

provides appropriate recognition, and deals with problems as they arise. Instills in others a sense of pride in the job at hand.

• Ability to demonstrate accuracy and thoroughness, monitors own work to ensure quality and applies feedback to improve performance.
• Ability to manage difficult guest situations; responds promptly to guest needs, solicits guest feedback to improve service, responds to requests for service and assistance and meets commitments.
• Excellent interpersonal skills, demonstrated positive customer service skills, and ability to relate to people of varying ages and backgrounds.
• Ability to show flexibility in response to change and adapt to and accommodate new methods and procedures.
• Knowledge of safety management principles; federal and state OSHA regulations.
• Ability to present and express ideas and information clearly and concisely in a manner appropriate to audience, whether oral or written.
• The ability to foster commitment, team spirit and trust
• The ability to foster commitment, team spirit and trust

Job Qualifications : Education

Education

HS Diploma or equivalent.

Experience

Prior experience in Hotel front desk positions required, supervisory experience preferred.

We are an equal opportunity employer and prohibit discrimination / harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.