Patient Access Representative

Patient Access Representative

An opportunity to join our remarkable care as a Representative, Patient Access in the Women's Center awaits you!!! Trinity Health System is one of the nation's top healthcare service providers, spanning five counties in Southeastern Michigan. SJMHS represents more than 2,700 physicians and 14,000 nurses and staff, and includes 5 hospitals, 5 outpatient health centers, 8 urgent care facilities, and over 25 specialty centers. St. Mary Mercy Hospital is a beautiful full-service, 304-bed acute care hospital, located in Livonia, MI, that provides comprehensive care, including a 24-hour emergency department, general medicine, inpatient and outpatient surgery, physical medicine and rehabilitation, intensive care unit, cancer, cardiology, geriatrics, and birthing and women's health. Through several major expansions in the hospital, programs, and services, St. Mary Mercy continues to offer the latest in quality health and medical services.

General Summary :

The Patient Access Representative greets patients / family members and obtains and / or verifies demographic, clinical, financial, and insurance information in the process of registering patients for service delivery, including the entry of patient / guarantor information in the patient accounting system, collection of patient signatures on all appropriate forms, and the imaging / copying of registration documents. Obtains and processes signed physician orders, conducts online insurance eligibility / benefit verification on designated cases, notifies patient / guarantor, and collects patient liabilities, and refers appropriate cases to financial counseling for follow-up and consultation. May provide escort and directional support to patients, family members, and visitors.

Minimum Qualifications :

• High school diploma or an equivalent combination of education and experience. Associate degree preferred.
• Data entry skills (50-60 keystrokes per minute).
• Past work experience of at least six months within a physician office, hospital, or clinic environment, performing registration activities or an insurance company, performing payer activities are highly desired but not required.
• Working required Certified Healthcare Access Associate (CHAA) credentials by the National Association of Healthcare Access Management (NAHAM) is also preferred.
• Excellent communication (verbal and written) and organizational abilities. Excellent interpersonal skills are necessary in dealing with peers, internal and external customers. Accuracy, attentiveness to detail, and time management skills are required.
• To successfully accomplish the essential job functions of this position, the incumbent will be required to work independently, read, write, and operate keyboard and telephone effectively.
• Must be comfortable operating in a collaborative, shared leadership environment.
• Must possess a personal presence that is characterized by a sense of honesty, integrity, and caring with the ability to inspire and motivate others to promote the philosophy, mission, vision, goals, and values of Trinity Health.

Why Trinity Health?

Our Commitment :

Rooted in our Mission and Core Values, we honor the dignity of every person and recognize the unique perspectives, experiences, and talents each colleague brings. By finding common ground and embracing our differences, we grow stronger together and deliver more compassionate, person-centered care. We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other status protected by federal, state, or local law.

Our Commitment to Diversity and Inclusion :

Trinity Health is a family of 115,000 colleagues and nearly 26,000 physicians and clinicians across 25 states. Because we serve diverse populations, our colleagues are trained to recognize the cultural beliefs, values, traditions, language preferences, and health practices of the communities that we serve and to apply that knowledge to produce positive health outcomes. We also recognize that each of us has a different way of thinking and perceiving our world and that these differences often lead to innovative solutions. Our dedication to diversity includes a unified workforce (through training and education, recruitment, retention, and development), commitment and accountability, communication, community partnerships, and supplier diversity. EOE including disability / veteran.