It Support Analyst

Overview :

A leading provider of tax reporting software is hiring

• five seasonal Technical Support Specialists
• to assist customers. These roles are ideal for individuals with strong customer service skills and some technical experience, looking to gain valuable IT support experience.

Desktop Support (3 Positions) These roles involve remote customer support focused on software installation and data import assistance.

Note : "Desktop" refers to the name of the software, not traditional desktop hardware support.

• Requirements :
• 6+ months of IT experience (school, internship, or professional)
• Strong communication and troubleshooting skills

Web Chat / Phone Support (2 Positions) These roles support customers post-installation, helping resolve issues via live chat and phone.

• Requirements :
• Customer service experience
• Ability to troubleshoot and guide users through technical issues

Primary Responsibilities :

• Respond to inbound / outbound calls, emails, and chats to assist with account creation, login issues, and product walkthroughs
• Troubleshoot software and data import errors
• Use internal tools and documentation to resolve product-specific inquiries
• Escalate unresolved issues appropriately
• Manage and update Salesforce tickets
• Complete assigned projects and tasks

Ideal Candidate :

• Customer-focused with a technical aptitude
• Experience gained through school, internships, or entry-level IT roles
• Comfortable working in a fast-paced, high-volume support environment

Employee Value Proposition : This is a great short-term opportunity to gain hands-on experience in technical support. It's also a chance to build your resume and potentially transition into longer-term roles. Last season, two contractors were hired permanently.

Work Environment :
• 100% onsite
• High call volume during December and January due to tax form deadlines

Interview Details :

• 30-minute onsite interview with the hiring manager (late October / early November)

Benefits (Eligibility may vary) :

• Medical, dental & vision insurance
• 401(k) with pre-tax and Roth options
• Life and disability insurance
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Paid time off (vacation / sick leave)
• Pay and Benefits

The pay range for this position is $19.00 - $19.00 / hr.

Eligibility requirements apply to some benefits and may depend on your job

classification and length of employment. Benefits are subject to change and may be

subject to specific elections, plan, or program terms. If eligible, the benefits

available for this temporary role may include the following :

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off / Leave (PTO, Vacation or Sick Leave)
• Workplace Type

This is a fully onsite position in Green Bay,WI.

• Application Deadline

This position is anticipated to close on Oct 13, 2025.

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About TEKsystems :

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

About TEKsystems and TEKsystems Global Services

We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.