Customer Relationship Management Specialist
The Planet GroupNashville, TN, United States19 hours ago
Job type
- Full-time
Job descriptionResponsibilities / Essential Duties Act as a liaison by managing both incoming and outgoing calls, emails, or live chat support Ensure the best experience possible, regardless of the communication channel Collaborate with sales professionals to deliver a high-end customer experience Take ownership of account interactions from start to finish Provide thoughtful, personalized responses to a variety of customer requests, including : General inquiries Account creation Pricing Product orders / returns Billing inquiries Payments Engage in upselling and cross-selling opportunities (a great starting point for a sales career) Contribute to team success by achieving individual and team goals and objectives
Customer Relationship Specialist
Contract - On-Site- Nashville, TN
- Must Haves : Associate / Bachelor’s degree or equivalent experience
- 5 years in call center / inside sales
- Strong communication skills
- Proficiency in Microsoft Office
- Preferred : Knowledge of customer service principles
- Comfortable with telephony and technology
- Ability to thrive in a fast-paced environment
Job Description :
As a Customer Relationship Specialist, you’ll be the voice of the brand, ensuring a seamless and high-quality experience for customers. You’ll collaborate with sales professionals, manage inquiries across multiple channels, and support account and order processes. This is a great entry point for those interested in growing into a sales or customer service career.
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Relationship Specialist • Nashville, TN, United States