Field Service Manager

Field Service Manager With Dot Background

Xylem is a Fortune 500 global water solutions company dedicated to advancing sustainable impact and empowering the people who make water work every day. As a leading water technology company with 23,000 employees operating in over 150 countries, Xylem is at the forefront of addressing the world's most critical water challenges. We invite passionate individuals to join our team, dedicated to exceeding customer expectations through innovative and sustainable solutions. Xylem, MDI Brand / Mobile Demineralization / Deionization systems : mobile, trailer-based units that provide ultra-pure water for industrial and commercial use.

Responsibilities

The Field Service Manager with a DOT Background is responsible for managing the overall service activities within the organization. This role involves leading a team of service professionals, developing and implementing service procedures, and ensuring compliance with industry standards and regulations. The Service Operations Supervisor conducts regular audits, reviews service data, and collaborates with other departments to address service issues and drive continuous improvement. Key responsibilities include managing service documentation, providing training and development opportunities for staff, and reporting on service performance to senior management.

Direct Reports

7 CDL A

Responsibilities

DOT Background + Staff Management :

• Promote Safety Awareness : active observation and coaching
• Hire, train, and evaluate service technicians
• Create work schedules and assign tasks to team members
• Provide guidance and support to team members
• Address and resolve any employee issues or conflicts

Customer Service :

Inventory Management :

Budgeting and Cost Control :

Quality Control :

Safety and Compliance :

Reporting and Communication :

Team Management :

Qualifications

Background with Federal Motor Carrier Safety Administration (FMCSA) regulations

Department of Transportation (DOT) background

Preferred - bachelor's degree in Business Administration, Supply Chain Management or a related field with at least 4 years experience, with at least 1 year experience as a people manager or equivalent work experience that provides exposure to fundamental theories, principles, and concepts.

In-depth understanding of inventory management principles and practices.

Experience with developing and implementing inventory management policies and procedures.

Excellent organizational and time management skills.

Strong analytical and problem-solving abilities.

Effective communication and interpersonal skills.

Proficiency in inventory management software and systems.

Xylem does not provide visa sponsorship for this position.

The estimated salary range for this position is $85,000 to $110,000 plus an annual bonus. Starting pay is dependent on multiple factors, such as skills, experience and work location, and is not typically at the top of the range.

At Xylem we offer a competitive compensation package with a generous benefit package, including Medical, Dental, Vision plans, 401(k) with company contribution, paid time off, paid parental leave and tuition reimbursement.

Join the global Xylem team to be a part of innovative technology solutions transforming water usage, conservation, and re-use. Our products impact public utilities, industrial sectors, residential areas, and commercial buildings, with a commitment to providing smart metering, network technologies, and advanced analytics for water, electric, and gas utilities. Partner with us in creating a world where water challenges are met with ingenuity and dedication; where we recognize the power of inclusion and belonging in driving innovation and allowing us to compete more effectively around the world.

At Xylem, you'll not only contribute to solving water issues but also have the chance to make a difference through our paid Volunteer Program, Xylem Watermark. We prioritize our employees' well-being through inclusion and belonging as well as our Employee Resource Groups (ERG). Proud to be an Equal Employment Opportunity (including disability and veterans) and Affirmative Action workplace, Xylem fosters an inclusive environment free from discrimination or harassment.

Please note that the information in this job description outlines the general nature of the position and is not an exhaustive list of duties. Xylem is dedicated to providing reasonable accommodations to enable all employees to perform their essential job functions. We reserve the right to modify this job description and assign additional duties as needed.

Embrace the opportunity to be part of Xylem's transformative journey in shaping the future of water technology!