Junior IT Support

Job Description

Job Description

Job Title : Junior IT Support

Department : IT

Reports to : IT Manager

Job Summary : A Junior IT Support Specialist will provide technical assistance to our attorneys and staff. The ideal candidate will have experience with Microsoft 365 applications, Windows operating systems, strong communication skills, and a proactive approach to troubleshooting IT issues. Experience with TSQL and SSRS is a plus, as is prior work in a law firm environment.

Responsibilities :

• Provide technical support for Microsoft 365 applications, including Outlook, Word, Excel, Teams, and SharePoint and other firm related software.
• Provide technical support for Windows 10 and 11 operating systems and iOS and Android devices.
• Troubleshoot hardware and software issues for end-users, both remotely and in person.
• Assist with network and system administration tasks as needed.
• Support / create database queries, stored procedures, and reporting using T-SQL and SSRS (preferred but not required).
• Maintain IT documentation, including troubleshooting guides and system configurations.
• Ensure data security and compliance with law firm policies and industry regulations.
• Communicate effectively with attorneys, staff, and external vendors to resolve IT-related concerns.
• Assist with software installations, updates, and user training.
• Assist in other technical projects as required. Education and Experience :
• 1-3 years of IT support experience, preferably in a law firm or professional services environment.
• Proficiency in Microsoft 365 applications (Outlook, Word, Excel, Teams, SharePoint).
• Experience with Windows 10 and Windows 11 operating systems.
• Strong problem-solving and communication skills.
• Experience with T-SQL and SSRS (preferred but not required).
• Knowledge of networking, security protocols, and IT best practices.
• Ability to work independently and collaboratively in a fast-paced environment

Physical Requirements :

This organization is an equal-opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws. This policy applies to all employment practices within our organization, including hiring, recruiting, promotion, termination, layoff, recall, leave of absence, compensation, benefits, training, and apprenticeship. We make hiring decisions based solely on qualifications, merit, and business needs at the time.