Customer Service Representative

Job Description

Company Description

Dimensional Metals, Inc. (DMI) has been a leader in the manufacturing of architectural metal roof and wall panel systems since 1988. With over 37 years of sheet metal fabrication experience, we ensure the success of each project through proper design and installation. Our advanced in-house CNC operated manufacturing equipment enables us to produce the highest quality products. Located in Reynoldsburg, OH, DMI offers a complete product line capable of tackling the most challenging design projects with a blend of modern equipment and skilled personnel.

Job Description

The inside sales / CSR position is responsible for the day-to-day sales functions such as order entry, order expediting, scheduling transport, and problem resolution. Inside Sales / CSR works closely with the Sales Manager, Territory Sales Managers, Operations Manager, and plant personnel to ensure that customer’s needs are met. They are the support mechanism for territory sales managers and managers within the company so that we can provide optimal service to all areas of the business.

Essential Functions

• Answer incoming phone calls and emails from TSM’s and customers and handle their inquiries.
• Provide pricing and delivery quotes to customers.
• Resolves customer concerns and issues.
• Communicates with customers to schedule delivery dates, ask follow up questions on orders, request more information needed to complete orders, etc.
• Create and maintain relationships with customers.
• Process all orders and send to purchasing, Operations Manager, and / or design for approval.
• Create custom details and drawings for special orders and coordinate with production.
• Update TSM’s and Operation Manager of any issues expressed or created by customers.
• Service walk in customers as needed.
• Follow through on orders until project is complete.

Competencies

Communication both Verbal and Written

Teamwork

Time management and ability to prioritize tasks

Technical Capacity (Panel Business)

Positive Attitude

Conflict resolution

Customer focus

Integrity and Trust

Basic computer skills and ability to learn ERP system

Mechanical Aptitude

Position Type / Expected Hours of Work

This is a full-time position. Days and hours of work are Monday through Friday, 7 : 30 a.m. to 4 : 30 p.m.

Travel

No travel required.

Other Duties

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

Compensation :

$25.00-$30.00 / hr based on experience

Opportunity for raise after 90 days of employment

Benefits :

401(k)

401(k) matching

Dental insurance

Disability insurance

Health insurance

Life insurance

Paid time off

Parental leave

Retirement plan

Vision insurance

Schedule :

8 hour shift

Day shift

Monday to Friday

Dimensional Metals, Inc. is an equal opportunity employer and all qualified applicants will receive consideration without regard to race, color, religion, sex, national origin, disability status, veteran status, sexual orientation or gender identity.