Services Engineer

Technogym inspires 70million daily users to train using our innovative & engaging solutions for fitness, sport and health . By promoting the Healthness lifestyle of exercise, a balanced diet, and a positive mental approach, AI Tracking & Longevity, Technogym has rapidly grown into a success story of over 2,800 employees at 16 branches, expanding to more than 150 countries. It has been selected as Official Supplier to 10 editions of the Olympic Games - from Sydney 2000 to Milano Cortina 2026.

Suppose you are a team player with strong relationship skills and an international approach, eager to invest your energy in building dreams. In that case, you have the right spirit to join Technogym because you have the IMBESTIO ! You will naturally fit our culture if you work out and live a healthy lifestyle, are proactive, determined, and are digitally savvy. Move with us for a better world!

Your Role

If you thrive working in the Services field and you are obsessed with care user satisfaction, this is the position for you! One of Technogyms goals is "Satisfying 100% of our customers and end-users." Our Services teams are always aiming to improve their service performance, to provide the best fitness experience anywhere.

We are looking for a problem-solving Service Engineer who will act as a customer advocate. In this role, you will ensure complete customer satisfaction by diligently resolving all customer requests relating to the installation and service of our products. This position will service clients throughout the NJ / NY Metro Area and reports directly to the National Field Service Team Leader Daily local travel is required.

Your Impact

Execute effective root cause analysis of product issues, with the goal of identifying the proper parts to be used and determining

the appropriate solution

Execute jobs in line with Customers' SLAs

Achieve field performance (TTS, FTFR and JMR3)

Manage stock of parts and guarantee a high-level of inventory record accuracy

Educate customers in the technical use and care of Technogym equipment

Properly manage work orders and service reports (i.e. including all requested information based on assigned standard operating procedures)

Schedule on-site visits according to SLAs and contact customers to notify them of estimated times of arrival

When on field, carry out light maintenance whenever is needed and check the equipment to proactively detect issues

Always act in a professional and customer-oriented way, collecting full and structured feedback from the field to fully depict our Customers' real needs and new sales potential

Manage safety issues in person

Escalate problems and reassign calls when appropriate

Accurately report service data in line with assigned procedures

Ensure all work-related equipment and vehicles are utilized and maintained safely and responsibly, ensuring all work-related tasks are performed in compliance with Technogym guidelines and appropriate Health & Safety legislation

Promptly complete all training courses to stay up to date with technical news, important communications, new products released in the market

Get and keep over time the "Master Certification" to develop an elite level of knowledge on Technogym equipment

About You

What you should bring :

3-5 years experience in a similar role

Mechanical / electronic engineering skills

Ability to troubleshoot, test, repair and service technical equipment

Knowledge and ability to work with mobile tools and applications

Knowledge of IT networking is advantage

Prior experience with management of service orders

Repair business expertise

Proven experience in Management of client requests and complaints

What We Offer :

• Base salary starting at $70,000
• Comprehensive medical, dental, and vision insurance - eligible first day of employment
• 401k with company match - eligible first day of employment
• PTO

Technogym is an Equal Opportunities Employer

Technogym is an equal opportunities employer. We welcome applications from all members of society irrespective of age, sex, sexual orientation, race, religion or belief.

Discover your potential with a career at Technogym, where work means loving what you do, taking on challenges, learning from others, sharing a vision and making it come true!

Products and services supplied in USA and CANADA by TECHNOGYM USA Corp. 700 US Highway 46 East, Fairfield, New Jersey 07004 Fully paid up capital USD 3.500.000 Website operated by TECHNOGYM S.p.A. VIA CALCINARO 2861, 47521 CESENA (FC). Fiscal code and VAT : 06250230965 Certified Electronic Mail (PEC) : technogym.amministrazione@legalmail.it Company registration number at the Forl-Cesena Register, REA 315187 Fully paid up capital Euro 10.066.375,00 Siae License 201500000083

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