Associate Renewal Specialist

A company is looking for an Associate Renewal Specialist to join their Customer Success team.

Key Responsibilities

Proactively identify at-risk accounts and design renewal strategies to reduce churn

Lead end-to-end renewal cycles with consistent customer engagement and negotiate multi-year subscription renewals

Drive upsell and cross-sell opportunities during renewal conversations to expand customer value and MRR

Required Qualifications

1+ years of experience in renewals or sales, with proven negotiation skills preferred

Background in a customer-facing, service-oriented role required

Tech-savvy, with proficiency in MS Office, Google Workspace, and Tableau; Salesforce CRM and Gainsight experience preferred

Strong understanding of web, eCommerce, and hosting technologies

Calm, empathetic, and professional under pressure, with a customer-first mindset