Lead Software Support Engineer

A company is looking for a Lead Software Product Support Engineer.

Key Responsibilities

Serve as the third-line escalation engineer for remote manageability incidents and advanced support cases

Drive feedback loops from field and customers into product management and engineering

Lead technical customer engagements for high-severity issues, including deep-dive debug sessions

Required Qualifications

BS or higher in IT-related subjects; certifications in networking are desired

Strong knowledge in computer networks and IT administration

Expertise in PC design, including hardware, firmware, and Windows software

Knowledge of industry manageability standards and security requirements

Familiarity with scripting languages and automation