Supervisor Inventory Customer Care Distribution

Job Description

This position oversees supply chain activities for the assigned facility and clinical program with inventory management, contract compliance, product substitutes, standardization, and budget accountability.

The incumbent coordinates with department and clinical program managers to provide the needed services in the most efficient manner.

If supervising employees, the incumbent oversees scheduling, performance management, and training.

Supports department leadership translating care site supply chain goals intoactionable priorities and assures communication and measurement for achievement of same.

This will include both supply and other non-labor expense initiatives.

• Responsible for the cost-effective operations of the customer care supply chain functions in the designated distribution locations(s) and supporting off site clinics as needed.
• Supervises the patient supply / equipment requisition process through the customer service desk too include; filling all requisitions in a timely manner, entering deliveries into the operations standards database or equivalent, reporting results, and maintaining appropriate and accurate record keeping for all customer service desk functionality
• Acts as liaison between clinical staff, physicians and supply chain to align objectives and to facilitate goal achievement.

Works with our internal partners to establish a reputation of outstanding customer service as evidenced in customer satisfaction surveys.

• Specifically accountable for all customer care logistics and inventory management and other duties as assigned. Assures smooth functioning of operations at all hours through appropriate delegation, development and adherence to strict standards of work.
• Oversees the equipment management process including logging, charging, and tracking of all mobile patient care equipment controlled by supply chain, controlling rental equipment, and ensuring functional and available equipment to satisfy the needs through the equipment requisition process.

Continually identifies and implements continuous improvement opportunities striving to create best practices as well as assuring the adoption of identified best practices elsewhere in our supply chain community.

• Promotes mission, vision, and values of Intermountain Health, and abides by service behavior standards.
• Performs other duties as assigned.
• May be required to float to other departments (within scope of competency and qualifications) based on business need.
• May be required to be placed on-call during a regularly scheduled shift.

Minimum Qualifications

• Bachelors degree in business administration, natural science or medical-related field is required, or equivalent experience will be considered
• Three (3) years in a customer service related role preferable in a healthcare supply chain environment is required

Preferred

• Three (3) years of experience acting as a lead or in a supervisory type position is preferred Knowledge of MMIS, Lawson or other related inventory system is preferred
• To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements list must be representative of the knowledge, skills, minimum education, training, licensure, experience, and / or ability required.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Physical Requirements :

Speaking, hearing / listening, seeing, manual dexterity, climbing, lifting, walking, standing, pulling / pushing, carrying.

Anticipated job posting close date :

05 / 31 / 2024

Location :

Lutheran Medical Center

Work City : Wheat Ridge

Wheat Ridge

Work State : Colorado

Colorado

Scheduled Weekly Hours :

The hourly range for this position is listed below. Actual hourly rate dependent upon experience.

$ - $

We care about your well-being mind, body, and spirit which is why we provide our caregivers a generous benefits package that covers a wide range of programs to foster a sustainable culture of wellness that encompasses living healthy, happy, secure, connected, and engaged.

Learn more about our comprehensive benefits packages for our Idaho, Nevada, and Utah based caregivers, and for our Colorado, Montana, and Kansas based caregivers;

and our commitment todiversity, equity, and inclusion.

Intermountain Health is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.