Account Manager

Design the world you want to live in at Thought Matter.

At Thought Matter, we use design to drive meaningful change. Based in New York's Flatiron District, we combine strategic thinking with innovative design to inspire and engage communities.

Reporting directly to Thought Matter’s Executive Operations Director, the Account Manager will be an integral part of the Account and Operations team. The Account Manager will be responsible for supporting brands and non-profits of various sizes, from founder-led start-ups to multimillion-dollar brands. In this role, you will manage multiple project streams that include a combination of Client projects and internal Thought Matter initiatives.

The ideal candidate is comfortable bringing rigor to ambiguity and agility to shifting priorities. They can move quickly and efficiently across various tech platforms and navigate different ways of working across internal and external teams.

We’re looking for a creative, imaginative thinker who can problem-solve and deliver real-world solutions.

What You’ll Do :

The Account Manager will be responsible for administrative tasks, reports, and data entry required to support the delivery of a project on time and on budget. This will include managing schedules, project timelines, tracking budgets, and project resourcing.

Account Management

• Support the new business and Client onboarding process by writing scopes of work, as well as creative and development briefs.
• Manage and prioritize multiple Client workstreams and communication simultaneously.
• Own day-to-day relationships with Clients across multiple projects.
• Schedule, organize, and capture outcomes of Client calls and internal meetings.
• Understand Clients’ objectives to maintain project timelines and communicate project status effectively.
• Know all there is to know about the Client’s product, service, or initiative.
• Support the Account Team with Client invoicing.
• Provide our Clients with an excellent customer experience by maintaining effective communication across all channels (email, phone, Zoom, etc.)
• Help to ensure all materials have been reviewed for accuracy prior to presentation and / or production.

Project Management

What We’re Looking For :

Bonus if you :

Benefits for Full-Time Employees :

Health Benefits :

Financial Benefits :

Life & Disability

Health & Wellness Perks

Time Off (Annual)

Benefits and Perks are evaluated annually and are subject to change.

Thought Matter is an equal opportunity employer and does not discriminate on the basis of age, disability, sex, gender identification, sexual orientation, genetic information, national origin, race, religion, or any other status protected under applicable federal, state, or local laws. We encourage diversity and welcome all qualified applicants.

Don’t meet every single requirement that we’re looking for?

Studies have shown that women and people of color are less likely to apply to jobs unless they meet every single qualification. At Thought Matter, we are dedicated to building a diverse, inclusive, and authentic workplace, so if you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, we encourage you to still apply! You may be just the right candidate for this or other roles.

We want our opportunities to be accessible to all users. If you prefer to apply by mail, please send your resume to 19 West 24th Street, 5th Floor, NY, NY 10010.