Transportation and Routing Specialist (Hybrid)

Transportation And Routing Specialist

We believe in the power and joy of learning. At Cengage Group, our employees have a direct impact in helping students around the world discover the power and joy of learning. We are bonded by our shared purpose driving innovation that helps millions of learners improve their lives and achieve their dreams through education. Our culture values inclusion, engagement, and discovery. Our business is driven by our strong culture, and we know that creating an inclusive workplace is absolutely essential to the success of our company and our learners, as well as our individual well-being. We recognize the value of diverse perspectives in everything we do, and strive to ensure employees of all levels and backgrounds feel empowered to voice their ideas and bring their authentic selves to work. We achieve these priorities through programs, benefits, and initiatives that are integrated into the fabric of how we work every day.

Searching for a candidate interested in making an impact as part of a critical component within Cengage Group Distribution Center eager to perform daily tasks accurately and with excellence going above and beyond standard expectations. The Transportation and Routing Specialist role is a service-oriented position focused on completing tasks for daily shipment routing and providing timely and courteous support to all internal customer service associates, internal sales associates, distribution staff, carriers and 3PL distribution customers for inquiries or issues pertaining to transportation.

Where You Will Work

The position requires a hybrid work schedule with at minimum one day per week required to be completed in the office. Additional days (TBD) on site could be required due to change in business need or to support continued development of abilities. Candidates willing and able to engage in on-site activities above the required minimum will be better suited to handle the demands of the role and be positioned to accelerate professional development. Job training will take place in person at the Cengage Distribution Center daily, for 3-4 days per week, approximately 2 3 weeks after initial orientation, or until duties are mastered and candidate shows proficiency to work independently.

What You'll Do Here

Perform time critical daily outbound routing activities on which distribution operations require to be complete.

• Connect with distribution and shipping personnel to assist with transportation / carrier related inquiries & activities.
• Research and return carrier shipment status (proof of delivery, tracing and tracking requests) for Cengage business units and third-party distribution customers upon request.
• File and supervise freight and parcel claims with carriers on all qualifying shipments.
• Serve as a point of contact for carrier issues and requests for information (i.e. bill of lading inquiries, etc.).
• Provide backup to and collaborate with other Transportation team members within the department.
• Work outside of normal business hours may be required based on customer or business need but does not occur on a regular basis.
• Additional responsibilities include transportation administrative tasks, such as electronic filing of paperwork, claims processing and gathering proofs of delivery.
• Small project assignments supporting business needs and professional development of analytics and project management abilities will also be given.

Skills You Will Need Here

Excellent initiative and desire to learn Cengage's day to day transportation operations (both domestically and abroad).

Education

High School Diploma / College preferred

About Cengage Group

Cengage Group, a global education technology company serving millions of learners, provides affordable, quality digital products and services that equip students with the skills and competencies needed to be job ready. For more than 100 years, we have enabled the power and joy of learning with trusted, engaging content, and now, integrated digital platforms. We serve the higher education, workforce skills, secondary education, English language teaching and research markets worldwide. Through our scalable technology, including MindTap and Cengage Unlimited, we support all learners who seek to improve their lives and achieve their dreams through education.

Compensation

At Cengage Group, we take great pride in our commitment to providing a comprehensive and rewarding Total Rewards package designed to support and empower our employees. The full base pay range has been provided for this position. Individual base pay will vary based on work schedule, qualifications, experience, internal equity, and geographic location. Sales roles often incorporate a significant incentive compensation program beyond this base pay range. $17.00 - $22.00 USD

Cengage Group is committed to working with broad talent pools to attract and hire strong and most qualified individuals. Our job applicants are considered regardless of race, national origin, religion, sex, sexual orientation, genetic information, disability, age, veteran status, and any other classification protected by applicable federal, state, provincial or local laws. Cengage is also committed to providing reasonable accommodations for qualified individuals with disabilities including during our job application process. If you are an applicant with a disability and require reasonable accommodation in our job application process, please contact us at accommodations.ta@cengage.com or at +1 (617) 289-7917.

Be aware, there has been an increase of targeted recruitment scams perpetrated by bad actors falsely providing job offers on behalf Cengage Group to candidates as a means of obtaining personal information. Note that Cengage will always interview candidates via live in-person meetings, phone calls and video calls before an offer would be extended. Also, be sure to check that communication is coming from an @cengage.com email address.