Deployment Management

Na Deployment Technician Manager

Ensures NA deployment projects are staffed with appropriate field technicians to execute the scope of work. Works with service partners directly to help manage the day-to-day activities of the technicians. Helps identify and work to train incoming resource and standards also can guide technicians to online training and Ciena bootcamps to advance skill levels. Coordinate between internal and external teams to ensure the techs are properly trained and equipped. Can prepare detailed reports on field activity and report to senior leadership.

Coordinates franchise PMs and deployment service partners to ensure all deployment projects are staffed appropriately every week. Interfaces with project management to determine weekly project start requirements. Interfaces with deployment partners to confirm resource availability. Interviews field technicians for tiger team support. Engages tiger teams to provide project support. Can interview technicians and determine qualifications.

Bachelor's degree in related field from a college or university with six to eight years related experience. Equivalent combination of education and experience. Strong management background able to manage many technicians. Telecommunication background is a plus.

Customer focused - acts to add value to customer relationship through concrete actions and decisions. Critical thinking / analysis- analyzes multi-dimensional problems; gathers information over extended periods of time and applies complex concepts to generate possible solutions. Judgment - makes complex decisions / judgment considering multiple alternatives. Decisiveness - delivers decisions in the face of completing alternatives. Developing others - creates development opportunities to foster the teams learning. Organizational awareness - understands formal and informal structure and the climate / culture of the organization. Understands JIT (just in time) concepts as they pertain to EF&I field projects. Outstanding planning, scheduling, and coordination skills. Is self-motivated and can work from high level departmental goals. A team player that will work well in a cross functional team environment. Must have proficiency with various software applications including Microsoft Word, PowerPoint, Excel, Microsoft Project, Zoom, Microsoft Teams, PowerBI and complex databases.