Analyst, Account Management

Account Manager

At CVS Health, we're building a world of health around every consumer and surrounding ourselves with dedicated colleagues who are passionate about transforming health care.

As the nation's leading health solutions company, we reach millions of Americans through our local presence, digital channels and more than 300,000 purpose-driven colleagues - caring for people where, when and how they choose in a way that is uniquely more connected, more convenient and more compassionate. And we do it all with heart, each and every day.

Position Summary

As a team member of the CVS Healthspire Account Management team, the Account Manager will be responsible for assisting in the overall management of clients participating in programs within the Care Management product portfolio. The Account Manager will be responsible for maintaining day-to-day business relationships and operations with key internal stakeholders and client personnel to ensure accurate and effective delivery of client programs.

Understanding client expectations and goals is required to proactively recommend and promote programs to assist in meeting client business objectives. The position will facilitate delivery, interpretation and presentation of financial and client reports. The Account Manager will assist with onsite meeting preparation, own facilitation of client calls, and support all activities that directly influence retention of our client base.

• Assist the Strategic Account Executives / Account Executives to own, retain and identify upsell opportunity within assigned client base.

Track and forecast changes in assigned client base that would impact revenue and communicate that effectively within the organization.

Ability to travel. (10%)

Required Qualifications

2+ years Account Management within a healthcare or technology environment.

Preferred Qualifications

Create efficient processes for both internal and external customers

Excellent interpersonal skills and communication skills

Ability to be flexible and change direction as needed

Ability to motivate and drive team to successful, on-time results

Ability to manage complex groups and prioritize competing objectives

Facilitation and organizational skills; demonstrated ability to follow-up and follow through on tasks

Experience with Microsoft tools / office, PowerPoint, Word, Teams, Excel and Salesforce

Education Bachelor's degree or equivalent experience required.

Anticipated Weekly Hours

40

Time Type

Full time

Pay Range

The typical pay range for this role is :

$43,888.00 - $102,081.00

This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors. This position is eligible for a CVS Health bonus, commission or short-term incentive program in addition to the base pay range listed above.

Great benefits for great people

We take pride in our comprehensive and competitive mix of pay and benefits - investing in the physical, emotional and financial wellness of our colleagues and their families to help them be the healthiest they can be. In addition to our competitive wages, our great benefits include :

Affordable medical plan options, a 401(k) plan (including matching company contributions), and an employee stock purchase plan.

No-cost programs for all colleagues including wellness screenings, tobacco cessation and weight management programs, confidential counseling and financial coaching.

Benefit solutions that address the different needs and preferences of our colleagues including paid time off, flexible work schedules, family leave, dependent care resources, colleague assistance programs, tuition assistance, retiree medical access and many other benefits depending on eligibility.