Technical Delivery Manager - Service Management

About Us Concord isn’t your typical consulting firm; we’re an execution-focused company with a passion for making things happen.

Our mission is to help clients enhance customer experiences, optimize operations, and revolutionize product offerings through seamless integration, optimization, and activation of technology and data.

We’re purpose-built, merging the industry’s top specialty companies to amplify our innovation capabilities across Analytics & AI, Data Management & Engineering, UX and Digital Experience, and Technology Strategy & Delivery.

About the Role We are seeking a seasoned Technical Delivery Manager (Service Management) to lead the end-to-end delivery of Service Management and Field Service applications for one of our key clients in the energy sector.

This role combines technical oversight, program leadership, and functional expertise to drive efficient service operations and enhance field technician productivity.

The ideal candidate will have strong experience managing delivery teams, overseeing mobile platform implementations, and aligning solutions with enterprise service strategies and governance standards.

Key Responsibilities Lead delivery of Service Management and Field Service solutions, including work order management, scheduling, dispatching, and service request handling.

Oversee design and implementation of custom or platform-based solutions).

Drive the delivery of mobile service applications built on React Native, Kotlin ,PWA, Xamarin / .NET MAUI, integrated with relational or NoSQL databases.

Collaborate with business and technical stakeholders to define service processes, SLAs, and performance KPIs within the delivery framework.

Ensure seamless integration with enterprise systems as part of the OTC flow.

Govern adherence to established program methodologies, architecture standards, and change management protocols.

Manage multiple interdependent workstreams, ensuring technical alignment and timely delivery of service capabilities.

Provide executive-level delivery updates, highlighting progress, risks, and mitigation strategies.

Serve as a technical problem solver and escalation point for project teams, including Project Managers, Solution Architects, QA, and Developers.

Drive continuous improvement in delivery quality, field productivity, and service experience through analytics and automation.

Required Skills & Experience Deep understanding of service lifecycle processes, including service requests, work order execution, scheduling, dispatch, and fulfillment.

Experience overseeing mobile-first or offline-capable technician applications across Apple, Android, or Windows platforms.

Proven ability to operate effectively in a matrixed environment, driving collaboration across business, engineering, and operations.

Strong analytical and leadership skills, with focus on delivery excellence, operational efficiency, and process compliance.

Excellent stakeholder communication, governance, and executive reporting capabilities.

Familiarity with data integration, service analytics, and field productivity optimization is a plus.

Technical fluency (no coding required) with the ability to understand solution dependencies and guide delivery teams.

What We Offer (W2 Employment) Health, Dental, and Vision Insurance :

• Comprehensive coverage to support your well-being.

Employer Contributions to Health Savings Accounts (HSA) :

Flexible Spending Accounts (FSA) :

Disability Insurance :

Life and AD&D Insurance :

Employee Assistance Program (EAP) :

Career Growth Opportunities :

Team Engagement Activities :

Job Specifications Employment Type :

Possibility of renewal depending on personal performance and business needs.  Salary :

King of Prussia, PA Requirements :

We encourage passionate professionals of all backgrounds to apply and grow with us.

Our core capabilities work together to help companies untangle their toughest business and technology challenges :