REFERRAL NURSE - INTAKE CALL CENTER

Responsibilities

At Rolling Hills , our mission is to offer compassionate, safe, effective behavioral healthcare treatment. We use solution-focused strategies and diligently strive for a safe and positive environment for patients, families, and employees. We never forget that we provide care and comfort to people in need.

Rolling Hills Hospital is hiring for Referral Nurses to work in the Call Center of the hospital. The Referral Nurses must be Registered Nurses (RN) or Licensed Practical Nurses (LPN) and will help coordindate and process admissions into the hospital. The Referral Nurses will review incoming referral calls and faxes, and manage the facility's bed-board, making sure to maintain an accurate representation of bed availability and placement for patients.

• THIS IS AN ON-SITE POSITION. No remote option available.

Shift Differential :

$3 Weekend days; $4 Weeknights; $7 Weekend Nights

This position is funded through December 2025 as part of the Psychiatric Hospital Grant with potential expansion through December 2026.

Education / Training : Graduate of an accredited nursing school. Currently licensed to practice by the Tennessee Board of Nurse Examiners as a Registered Nurse. Certification by the American Nurses Association Credentialing Board is preferred.

Licensure / Certification :

Current Tennessee State Registered Nurse License or Licensed Practical Nurse License

Current CPR certification (training provided)

Current Handle With Care (HWC) certification (training provided)

Experience :

Experience in psychiatric evaluation, triage, and crisis stabilization preferred; strong assessment skills required; At least three years of acute psychiatric experience is preferred; managerial experience is preferred; excellent attention to customer service; ability to interact effectively with persons of widely diverse roles, backgrounds, cultures, and socio-economic classes, those in crisis or resistant or negative toward organization; effective oral and written communication skills; basic data entry skills preferred; Proficiency in critical thinking skill related to psychiatric nursing, physical nursing assessment skills, and emergency management of psychiatric patients is essential. Understanding of EMTALA guidelines, mandatory screening agent usage, and HIPAA regulations knowledge preferred.

Qualifications

About Universal Health Services

One of the nation's largest and most respected providers of hospital and healthcare services, Universal Health Services, Inc. (NYSE : UHS) has built an impressive record of achievement and performance, growing since its inception into a Fortune 500 corporation. Headquartered in King of Prussia, PA, UHS has 99,000 employees. Through its subsidiaries, UHS operates 28 acute care hospitals, 331 behavioral health facilities, 60 outpatient and other facilities in 39 U.S. States, Washington, D.C., Puerto Rico and the United Kingdom.

EEO Statement

All UHS subsidiaries are committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants and teammates. UHS subsidiaries are equal opportunity employers and as such, openly support and fully commit to recruitment, selection, placement, promotion and compensation of individuals without regard to race, color, religion, age, sex (including pregnancy, gender identity, and sexual orientation), genetic information, national origin, disability status, protected veteran status or any other characteristic protected by federal, state or local laws.

We believe that diversity and inclusion among our teammates is critical to our success.

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