Scribd, Inc. is hiring : Senior User Experience Researcher in Washington

About Scribd At Scribd (pronounced “scribbed”), our mission is to spark human curiosity. Join our team as we create a world of stories and knowledge, democratize the exchange of ideas and information, and empower collective expertise through our three products : Everand, Scribd, and Slideshare.

We support a culture where our employees can be real and be bold; where we debate and commit as we embrace plot twists; and where every employee is empowered to take action as we prioritize the customer.

When it comes to workplace structure, we believe in balancing individual flexibility and community connections. It’s through Scribd Flex that employees, in partnership with their manager, can choose the daily work-style that best suits their needs. A key tenet of Scribd Flex is prioritizing intentional in-person moments to build collaboration, culture, and connection. Occasional in-person attendance is required for all Scribd employees, regardless of location.

Role We’re looking for a Senior User Researcher to play a critical role in defining ongoing strategic opportunities for our UGC products. With an emphasis on generative and exploratory research methods, you will lead continuous evolution and impactful change. Your vision and strategy, grounded in deep user understanding, will chart the course for future innovation.

What You Will Do Help identify the questions we need to answer to move strategy and execution forward. Your insights and discoveries will inform company strategy, product experiences, and long-term roadmaps.

Advocate for and develop the strategic direction of the UGC brands, acting as a thought leader and a thought contributor with brand and cross-functional team leadership.

Design, scope, and run user research to learn latent and unmet needs of Scribd and Slideshare users through creative research, spanning generative, iterative, and evaluative methods.

Assist multiple product managers, designers, and other cross-functional stakeholders with a wide range of research needs, from large and generative to small and tactical.

Make research findings relevant and impactful through crafted insights, decks, stories, videos, and testimonials—working to ensure team engagement in user research studies and a shared understanding of research output to drive informed decision making.

Build and implement innovative user research processes to meet product delivery goals.

Leverage company-provisioned AI tools to maximize efficiencies in research processes, while maintaining appropriate human oversight for critical research impact.

About You 5+ years of hands-on experience designing and conducting market / product / design research and be able to show how your work has had an impact. Provide examples of how your research influenced product roadmaps, design outcomes, and team processes.

Comfort navigating ambiguous opportunity spaces to extract key information that informs a clear path forward.

Comprehensive knowledge of qualitative UX research methods and quantitative experience for surveys at scale.

BA / BS+ in Psychology, Social Science or related field, or equivalent experience.

Proven ability to use human-centered insights to answer business questions.

Strong collaboration skills and ability to lead cross-functional brainstorming sessions and strategic partnerships.

Ability to own a slice of the research roadmap and prioritize workload to meet shifting priorities.

Strong presentation skills with creative storytelling.

Demonstrated ability to work quickly and handle multiple studies concurrently.

At Scribd, your base pay is part of total compensation; salary ranges depend on location. This position is eligible for equity and a comprehensive benefits package.

Working at Scribd Are you based in a location where Scribd can employ you? Primary residence should be in or near one of the following cities, within commuting distance : United States : Atlanta, Austin, Boston, Dallas, Denver, Chicago, Houston, Jacksonville, Los Angeles, Miami, New York City, Phoenix, Portland, Sacramento, Salt Lake City, San Diego, San Francisco, Seattle, Washington D.C.; Canada : Ottawa, Toronto, Vancouver; Mexico : Mexico City.

Benefits, Perks, and Wellbeing Healthcare Insurance Coverage (Medical / Dental / Vision) : 100% paid for employees

12 weeks paid parental leave

Short-term / long-term disability plans

401k / RSP matching

Onboarding stipend for home office peripherals + accessories

Learning & Development allowance and programs

Quarterly stipend for wellness, WiFi, etc.

Mental Health resources

Free subscription to the Scribd suite

Referral bonuses

Book Benefit

Sabbaticals

Company-wide events and team engagement budgets

Vacation & Personal Days, Paid Holidays (+ winter break)

Flexible Sick Time and Volunteer Day

Inclusive and diverse workplace resources

Access to AI tools to boost productivity

Want to learn more about life at Scribd? www.linkedin.com / company / scribd / life

Accommodations : We’re committed to accessible interview processes. Email accommodations@scribd.com with needed adjustments.

Scribd is an equal employment opportunity employer. We encourage people of all backgrounds to apply and believe diversity of perspectives drives ideas.

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