Benefits Specialist

Benefits Support Specialist

The Benefits Support Specialist is responsible for providing exceptional support to clients, their employees, and internal partners by managing the setup, processing, maintenance, and resolution of client benefit accounts. This role ensures compliance with regulatory guidelines and supports retention through excellent service delivery.

Key Responsibilities :

• Provide customer service support via phone, email, and fax to clients, employees, and field partners.
• Handle setup, ongoing processing, and maintenance of client benefit accounts.
• Contact clients and employees through outbound email / call campaigns as necessary.
• Process benefit enrollments for PEO product offerings in a timely and accurate manner.
• Research and resolve product and service issues; document all interactions in CRM.
• Address and correct monthly audits and billing discrepancies.
• Guide clients and employees on product offerings and the use of Health & Benefits online tools.
• Maintain accurate and compliant benefit documentation, including Section 125 Plan documents.
• Stay up to date on changes related to product offerings, policy updates, and regulatory compliance.
• Research and correct errors identified in audit reports and carrier discrepancy files.
• Interact with Health & Benefits carriers to resolve customer issues.
• Participate in special projects and attend training sessions as required.

Qualifications :

Nesco Resource offers a comprehensive benefits package for our associates, which includes a MEC (Minimum Essential Coverage) plan that encompasses Medical, Vision, Dental, 401K, and EAP (Employee Assistance Program) services. Nesco Resource provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.