Talent.com
Shift Leader

Shift Leader

Dunkin'Charlotte, NC, US
30+ days ago
Job type
  • Full-time
Job description

Shift Leader Position

We are looking for Shift Leaders to join our Dunkin' team! Shift Leaders are responsible for coaching Crew Members throughout their shift to execute operational Brand standards and deliver a great and friendly guest experience. They set goals, provide job assignments, and motivate others, celebrating successes and providing timely feedback.

Benefits :

  • Flexible scheduling to meet your needs
  • Paid on the job training provided
  • Growth potential we promote from within
  • Free meals and employee discounts
  • Medical benefits and 401k with employer match
  • Employee referral program up to $100 cash

Summary :

Shift Leaders are generally responsible for coaching Crew Members throughout their shift to execute operational Brand standards and deliver a great and friendly guest experience. They set goals, provide job assignments, and motivate others, celebrating successes and providing timely feedback.

Responsibilities Include :

  • Team Environment
  • Support a respectful team environment
  • Communicate shift priorities, goals and results with team members
  • Support the training of crew members as requested
  • Provide coaching and feedback to crew members
  • Operational Excellence
  • Create and maintain a guest first culture in the restaurant
  • Resolve guest issues
  • Ensure Brand standards, recipes, and systems are executed
  • Maintain a safe, secure, and healthy work environment by following and enforcing safety, food safety and sanitation guidelines; comply with local and state laws
  • Profitability
  • Drive sales goals and results
  • Execute restaurant standards and marketing initiatives
  • Manage cash over / short during shift
  • Ensure all products are prepared according to Brand standards
  • Skills / Qualifications
  • Fluent in English
  • Restaurant, retail, or supervisory experience
  • Math and writing skills
  • Basic computer skills
  • At least 18 years of age (where applicable)
  • High School diploma or equivalent, preferred
  • Competencies
  • Guest Focus
  • Understands and exceeds guest expectations, needs and requirements
  • Develops and maintains guest relationships
  • Displays a sense of urgency with guests
  • Seeks ways to improve guest satisfaction; asks questions, commits to follow-through
  • Resolves guest concerns by following Brand recommended guest recovery process
  • Passion for Results
  • Sets and maintains high standards for self and others, acts as a role model
  • Consistently meets or exceeds goals
  • Contributes to the overall team performance; understands how his / her role relates to others
  • Problem Solving and Decision Making
  • Identifies and resolves issues and problems
  • Uses information at hand to make decisions and solve problems; includes others when necessary
  • Interpersonal Relationships & Influence
  • Develops and maintains relationships with team
  • Operates with integrity; demonstrates honesty, treats others with respect, keeps commitments
  • You are applying for work with a franchisee of Dunkin, not Dunkin Brands, Inc. or any of its affiliates. Any application or information you submit will be provided solely to the franchisee. If hired, the franchisee will be your only employer. Franchisees are independent business owners who are solely responsible for their own employees and set their own wage and benefit programs that can vary among franchisees.

    2020 Coastal Franchising, LLC. The Dunkin' trademarks, logos and designs are trademarks of DD IP Holder LLC.

    Founded in 1950, Dunkin' is America's favorite all-day, everyday stop for coffee and baked goods. Dunkin' is a market leader in the hot regular / decaf / flavored coffee, iced regular / decaf / flavored coffee, donut, bagel and muffin categories. Dunkin' has earned a No. 1 ranking for customer loyalty in the coffee category by Brand Keys for 14 years running. The company has more than 13,100 restaurants in 41 countries worldwide. Based in Canton, Mass., Dunkin' is part of the Dunkin' Brands Group, Inc. family of companies.

    Create a job alert for this search

    Shift Leader • Charlotte, NC, US

    Related jobs
    Shift Manager

    Shift Manager

    Burger King - EYASLincolnton, NC, USA
    Full-time +1
    Quick Apply
    Restaurant #29131 - 2005 East Main Street, Lincolnton, NC 28092.Part-time & Full-time positions available!.Join EYAS Hospitality Group | Lead with Purpose | Grow with Us.Are you an experienced ...Show moreLast updated: 30+ days ago
    • Promoted
    Stacker - 3rd Shift

    Stacker - 3rd Shift

    Our HomeConover, NC, US
    Full-time
    As a family of brands, it is Our Home's ethos to create and provide delicious, wholesome snacks to communities throughout the U. We strive to create snacks that offer nourishment and a warm and ...Show moreLast updated: 30+ days ago
    • Promoted
    Restaurant Shift Leader (Part-Time)

    Restaurant Shift Leader (Part-Time)

    Zaxby'sConcord, NC, US
    Full-time +1
    As the team at Zaxbys expands, we're saving a seat for you!.To our guests, Zaxbys is more than just a place to eat - it's a place to have fun, spend time with friends, and enjoy great food....Show moreLast updated: 30+ days ago
    Restaurant Shift Leader (Part-Time)

    Restaurant Shift Leader (Part-Time)

    ZAX LLCStatesville, NC, US
    Full-time +1
    Quick Apply
    As the team at Zaxbys expands, we're saving a seat for you!.To our guests, Zaxbys is more than just a place to eat – it’s a place to have fun, spend time with friends, and enjoy great food.To our t...Show moreLast updated: 30+ days ago
    Shift Manager

    Shift Manager

    Wendy'sFORT MILL, SC, US
    Full-time
    As a Manager, you will be responsible for assisting the execution of daily operations activities.The following provides an overview of the basic responsibilities of a Manager, however, with each ce...Show moreLast updated: 30+ days ago
    Restaurant Shift Leader (Full-Time)

    Restaurant Shift Leader (Full-Time)

    ZAX LLCStatesville, NC, US
    Full-time
    Quick Apply
    As the team at Zaxbys expands, we're saving a seat for you!.To our guests, Zaxbys is more than just a place to eat – it’s a place to have fun, spend time with friends, and enjoy great food.To our t...Show moreLast updated: 30+ days ago
    Shift Manager

    Shift Manager

    Pizza HutGranite Falls, NC, US
    Full-time
    Position : Pizza Hut Shift Leader.Reports to Restaurant General Manager, Assistant Restaurant General Manager –.Continue to Add to Your Leadership Skills and Take What You've Learned to the Next Lev...Show moreLast updated: 16 days ago
    • Promoted
    Assembly Line 6 Group Leader - 3rd Shift

    Assembly Line 6 Group Leader - 3rd Shift

    Consolidated MetcoMonroe, NC, US
    Full-time
    Essential Duties & Responsibilities.Establish a daily work task plan and communicate with team members at start of the shift. Provide daily directions to team members during the shift to coordin...Show moreLast updated: 30+ days ago
    • Promoted
    2nd Shift CNC Lead

    2nd Shift CNC Lead

    Carolina Precision TechnologiesMooresville, NC, United States
    Full-time
    Carolina Precision Technologies (CPT) is a premier, full-service precision manufacturer for the medical and aerospace industries. We are a market-leading manufacturer of implants, specialty surgical...Show moreLast updated: 3 days ago
    Team Leader

    Team Leader

    Jack in the BoxRock Hill, SC, USA
    Full-time
    Quick Apply
    This job posting is for a position in a restaurant owned and operated by an independent franchisee, not Jack in the Box Inc. This means the independent franchisee, and not Jack in the Box Inc.The in...Show moreLast updated: 30+ days ago
    • Promoted
    Shift Leader

    Shift Leader

    Papa JohnsIndian Trail, NC, US
    Full-time
    Do you want to be known as a team leader who ensures customers receive a world class service experience? Can you put together the winning team? As an Hourly Shift Leader, you will lead a restaurant...Show moreLast updated: 1 day ago
    Shift Leader

    Shift Leader

    Panda Restaurant GroupCharlotte, NC, US
    Full-time
    Our Panda Shift Leader associates are important leaders of our team and are responsible for bringing Panda’s mission alive in our restaurants by supporting management in creating food with passion,...Show moreLast updated: 30+ days ago
    Shift Manager

    Shift Manager

    Checkers & Rally'sHICKORY, NC, US
    Full-time
    At Checkers & Rally’s we make a difference in people’s lives by serving our Franchisees, Teams, and Guests.As a member of the team you will assist the General Manager thru managing successful shift...Show moreLast updated: 30+ days ago
    • Promoted
    Restaurant Shift Leader (Full-Time)

    Restaurant Shift Leader (Full-Time)

    Zaxby'sStatesville, NC, US
    Full-time
    As the team at Zaxbys expands, we're saving a seat for you!.To our guests, Zaxbys is more than just a place to eat - it's a place to have fun, spend time with friends, and enjoy great food....Show moreLast updated: 30+ days ago
    Shift Lead

    Shift Lead

    Captain D'sMatthews, NC, US
    Full-time
    What makes Captain D’s a great place to work?.It's our people! We've built a culture that is committed to developing and empowering our people. We understand that taking care of our team is the most...Show moreLast updated: 30+ days ago
    Restaurant Shift Leader

    Restaurant Shift Leader

    Marco's PizzaSTATESVILLE, NC, US
    Full-time
    Do you love working with people? Are you looking for a fun environment where you can grow in your career?.Marco’s Pizza is the premier pizza franchise in the United States and is seeking energetic,...Show moreLast updated: 30+ days ago
    Shift Manager

    Shift Manager

    Taco BellHickory, NC, US
    Full-time
    As a Shift Lead, you'll be the driving force behind our team, leading shifts with energy and passion to meet Taco Bell's high standards. You'll take charge, resolving customer concerns and ensuring ...Show moreLast updated: 30+ days ago
    Shift Manager

    Shift Manager

    Burger KingDallas, NC, US
    Full-time
    Quick Apply
    Carrols owns and operates more than 800 Burger King Restaurants, and we need great leaders on our team!.What Does a SHIFT SUPERVISOR do?. Operates the restaurant in the absence of a Manager.Inspires...Show moreLast updated: 30+ days ago
    Shift Manager

    Shift Manager

    BojanglesSalisbury, North Carolina, United States, 28147
    Full-time +1
    Are you a dynamic leader with a passion for the restaurant industry? If so, we have an opportunity that you won't want to miss! Randolph Restaurant Group is an independently owned and operated Boja...Show moreLast updated: 4 days ago
    • Promoted
    LEAD SALES ASSOCIATE-FT in MOORESVILLE, NC S17220

    LEAD SALES ASSOCIATE-FT in MOORESVILLE, NC S17220

    Dollar GeneralMooresville, NC, United States
    Full-time
    At Dollar General, our mission is Serving Others! We value each and every one of our employees.Whether you are looking to launch a new career in one of our many convenient Store locations, Distribu...Show moreLast updated: 3 days ago