Operations Site Reliability Engineer

At NTT DATA, we know that with the right people on board, anything is possible. The quality, integrity, and commitment of our employees have been key factors in our company’s growth and market presence.

By hiring the best people and helping them grow both professionally and personally, we ensure a bright future for NTT DATA and for the people who work here.

For more than 25 years, NTT DATA Services have focused on impacting the core of your business operations with industry-leading outsourcing services and automation.

With our industry-specific platforms, we deliver continuous value addition, and innovation that will improve your business outcomes.

Outsourcing is not just a method of gaining a one-time cost advantage, but an effective strategy for gaining and maintaining competitive advantages when executed as part of an overall sourcing strategy.

NTT DATA Services currently seeks an Operations Site Reliability Engineer to join our team in Phoenix, AZ.

Role Responsibilities

• Interact and negotiate with vendors, outsourcers, and contractors to secure system-related products and services.
• Design and perform server / system backup procedures, and other recovery processes in accordance with the company’s disaster recovery and business continuity strategies.
• Works with development and infrastructure teams during preliminary design / development phase of a system / application build to recommend production support and monitoring methods / strategies for attaining customer-specified operational reliability, using knowledge of reliability engineering and other technologies
• Analyzes preliminary plans and develops reliability engineering program to achieve customer reliability objectives.
• Participate in Infrastructure Review process for CPM managed projects.
• Design and build custom monitoring solutions for enterprise applications
• Facilitate and / or create new procedures and processes that support advancing technologies or capabilities
• Analyzes application / system metrics to track utilization trends over time to work with infrastructure / dev teams to detect / anticipate needs and failure patterns
• Lead, develop and mentor staff by providing opportunities for growth through delegation, training, and assignment to various project teams
• Inform manager of any issues impacting the efficient and effective performance of the department including system, resource, and informational barriers;

Provide timely feedback to team member on performance

Perform all other duties as assigned

Required Skills / Experience :

6+ years’ experience in information technology or computer systems, including experience with networked software and operating systems.

Experience creating monitoring solutions in commercial monitoring tools (e.g SolarWinds, SCOM, Extrahop, Nagios, Splunk, or similar tool

• 6 years’ experience developing tools using scripting / programming language (e.g. Powershell, Bash, Korn, Visual Basic, Python, Ruby, or another similar tool).
• 6 years’ Experience in planning, design, development, and implementation of software systems, applications, data protection solutions and related products
• 6 years’ experience working across team boundaries to define and bring enterprise-level reliability and maintainability to existing services and systems while contributing to the architecture of new ones.
• 1 year in project management and / or Agile methodology
• 1 year Supervisory or lead experience
• High-School Diploma or GED in general field of study

Preferences

• 3+ years of excellent IT troubleshooting skills
• Experience in planning, design, development, and implementation of software systems, applications, data protection solutions and related products.

Experience working across team boundaries to define and bring enterprise-level reliability and maintainability to existing services and systems while contributing to the architecture of new ones.

About NTT DATA Services :

NTT DATA Services is a recognized leader in IT and business services, including cloud, data and applications, headquartered in Texas.

As part of NTT DATA, a $30 billion trusted global innovator with a combined global reach of over 80 countries, we help clients transform through business and technology consulting, industry and digital solutions, applications development and management, managed edge-to-cloud infrastructure services, BPO, systems integration and global data centers.

We are committed to our clients' long-term success. Visit (url removed) or LinkedIn to learn more.

NTT DATA Services is an equal opportunity employer and considers all applicants without regarding to race, color, religion, citizenship, national origin, ancestry, age, sex, sexual orientation, gender identity, genetic information, physical or mental disability, veteran or marital status, or any other characteristic protected by law.

We are committed to creating a diverse and inclusive environment for all employees. If you need assistance or an accommodation due to a disability, please inform your recruiter so that we may connect you with the appropriate team.

Where required by law, NTT DATA provides a reasonable range of compensation for specific roles. The starting hourly range for this remote role is $55-$60 hourly.

This range reflects the minimum and maximum target compensation for the position across all US locations. Actual compensation will depend on several factors, including the candidate's actual work location, relevant experience, technical skills, and other qualifications.

This position is eligible for company benefits that will depend on the nature of the role offered. Company benefits may include medical, dental, and vision insurance, flexible spending or health savings account, life, and AD&D insurance, short-and long-term disability coverage, paid time off, employee assistance, participation in a 401k program with company match, and additional voluntary or legally required benefits.