Help Desk Analyst

Job Description

Job Description

Help Desk Analyst - Evening and Weekend Shift

Location :  Downtown Los Angeles (candidate must reside within 1.5 hours of Los Angeles. You'll start onsite in DTLA before transitioning to a primarily remote role.)

Salary :  $70,000 - $75,000 + Overtime Eligible (Non-Exempt Position)

Benefits :  Medical, Dental, Vision (M / D / V), Flexible Spending Account (FSA), 401K, Profit Sharing Plan, 10 days vacation (accrued), 5 paid sick days, 1 personal day.

Work Model :

• Onsite during onboarding :  First 30 days onsite in DTLA, working Monday-Friday from 8 AM–5 PM or 9 AM–6 PM.
• Transition to remote :  After onboarding, 100% remote shift. Occasional onsite may be required for projects such as phone or desktop rollouts.
• Onsite team weeks :  Once every quarter, you’ll join the team onsite for one week to foster collaboration and team dynamics.

Evening & Weekend Shift :

As a  Help Desk Analyst , you’ll play a pivotal role in delivering exceptional technical support to our team and ensuring smooth operations for our technology systems. We value professionals who thrive in dynamic environments, exhibit outstanding customer service, and have the ability to troubleshoot incidents effectively. You'll start onsite in DTLA before transitioning to a primarily remote role.

Experience :  Minimum of 2+ years in a professional Help Desk environment handling and troubleshooting 25-35 incidents daily.

Technical Proficiency :

Soft Skills :

Career Development :  This role offers numerous opportunities for internal promotion and growth within the organization.