Teller

Location :

1196 Western Avenue - Albany, New York 12203

Job Summary

Be a problem solver, trusted advisor, and partner to the people and businesses in our KeyBank communities. As a Teller, you provide excellent client service in-person by welcoming both new and existing clients to the Bank and assisting them with their account transactions and servicing needs, including identifying and resolving client servicing issues. Tellers, through conversations with clients, listen to uncover financial needs and transition clients to a banker to have a deeper financial wellness conversation. At KeyBank, we believe it's our opportunity and our privilege to help our clients move forward in their financial journey. We take pride in serving our clients and making them feel that no bank will fight harder for them.

Essential Functions

Embodies a strong client experience culture, being present with every client and teammate and realizing the impact we can have on their day, personally, professionally, and financially.

Assumes responsibility for the efficient, effective, and accurate performance of teller functions in an in-person branch setting.

Proactively work to identify and resolve client servicing issues, escalating as needed.

Listen for clues for financial wellness opportunities during client conversations, and then appropriately transition the client(s) to a Banker.

Assist clients in achieving their financial goals and objectives through the use of financial wellness tools.

Attend and participate in in-person morning huddles and end of day debriefs.

Follows compliance, audit and security procedures, balances cash drawer within balancing guidelines.

Review and maintain knowledge of product guides, fees, and policies to stay current on offerings.

Work on Saturdays as directed by management.

Performs other duties as assigned; duties, responsibilities and / or activities may change or new ones may be assigned at any time with or without notice

Complies with all KeyBank policies and procedures, including without limitation, acting professionally at all times, conducting business ethically, avoiding conflicts of interest, and acting in the best interests of Key’s clients and Key.

Education

• High School Diploma , GED, or equivalent business experience (required)

Work Experience

Experience in a client service role (required)

Experienced in cash handling (required)

General understanding of PC with Windows based applications and calculator (required)

Licenses and Certifications

Skills

Is knowledgeable about the client’s accounts and business with the bank and uses sound judgment with clients and transactions.

Exhibits strong sales and service skills, presenting products and services while proactively educating clients on utilizing available access channels (ex : ATM, Online and Telephone Banking).

Strong work ethic and high level of integrity.

Excellent time management skills.

This skill involves managing and maintaining client accounts, ensuring accuracy and security. As a teller, you would assist clients with updating account information and ensuring all transactions are processed correctly.

Educating clients on managing their finances effectively and promoting financial health. As a teller, you would identify opportunities to discuss financial wellness with clients, such as budgeting, saving, and planning for the future, and guide them to appropriate resources or bank services.

Ability to accurately and securely process of cash transactions, including deposits, withdrawals, and balancing cash drawers at the end of each shift

Ensuring accuracy in transactions and maintaining organized records

Ability to identify and resolve client servicing issues efficiently

Understanding and following banking regulations and security procedures

Skills in identifying financial needs and promoting relevant banking products and services

Awareness of techniques to detect and prevent fraudulent activities

Collaborating effectively with teammates to ensure smooth operations

Core Competencies

Physical Demands

Driving Requirements

#INDTEL

COMPENSATION AND BENEFITS

This position is eligible to earn a base hourly rate in the range of $18.00 - $22.60 per hour. Placement within the pay range may differ based upon various factors, including but not limited to skills, experience and geographic location. Compensation for this role also includes incentive compensation subject to individual and company performance.

This position is eligible to earn a base hourly rate in the range of $18 to $22.60 per hour depending on location and job-related factors such as level of experience. Compensation for this role also includes short-term incentive compensation subject to individual and company performance.

Please click here () for a list of benefits for which this position is eligible.

Job Posting Expiration Date : 01 / 12 / 2026

KeyCorp is an Equal Opportunity Employer committed to sustaining an inclusive culture. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status.

Qualified individuals with disabilities or disabled veterans who are unable or limited in their ability to apply on this site may request reasonable accommodations by emailing HR_Compliance@keybank.com.

KeyBank is an organization collectively committed to helping you unlock your potential and discover what truly drives you. Working here means sharing our purpose to help our clients, colleagues, and communities thrive. You’ll find genuinely supportive teammates, a flexible, inclusive work environment, challenging projects, accessible leaders, and opportunities to grow in your position and your career. For 200 years, Key has opened doors in our communities. Let us open one for you.