Director of OperationsArtemis Lifestyle Services, LLC • Kissimmee, FL, US

Director of Operations

Artemis Lifestyle Services, LLC • Kissimmee, FL, US

6 days ago

Job type

Full-time

Job description

Job Description

Description : Position Summary :

The Director of Operations is responsible for leading and managing the day-to-day operational functions of Artemis Lifestyles. This role ensures operational excellence across all support services including customer support, arb, internal processes, and technology systems. A key focus of this position is the strategic oversight of IT infrastructure and software platforms to enhance efficiency and service delivery. This role reports directly to the CEO.

Key Responsibilities :

Operational Leadership

Oversee and optimize daily operations across all customer service departments including arb, customer service, technology, and administrative support.
Assist with overall operating procedures in collaboration with department heads
Develop and implement policies, procedures, and best practices to ensure consistent service delivery and regulatory compliance.
Collaborate with executive leadership to align operational goals with strategic objectives.

Technology & IT Oversight

Manage relationships with software vendors and IT service providers.

Identify opportunities to automate workflows and improve operational efficiency through technology.

Team Management

Supervise team leads and support staff, providing guidance, training, and performance evaluations.

Foster a culture of accountability, collaboration, and continuous improvement.

Client & Community Relations

Support property managers in resolving escalated client issues and maintaining high levels of customer satisfaction.

Ensure timely and effective communication with board members, homeowners, and vendors.

Liase with board members on technology, arb or administrative concerns in conjunction with the Regional Directors.

Financial & Strategic Planning

Assist in budgeting, forecasting, and financial analysis to support operational decisions.

Monitor KPIs and operational metrics to drive performance improvements.

Requirements : Qualifications :

Minimum 5 years of experience in operations management.

Must have prior experience in association management.

Proven experience managing IT systems and software platforms (e.g., Vantaca, TOPS, Caliber, AppFolio).

Strong leadership, organizational, and problem-solving skills.

Excellent communication and interpersonal abilities.

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