District Operations Director

District Operations Director

The District Operations Director will oversee the daily management and coordination of property operations in their assigned market which includes property acquisition, property renovation, leasing, property management, financial performance and collections. This role will develop and maintain strong working relationships with local markets, national and corporate employees as well as third-party vendors and leasing firms.

Essential Duties

• Interface with local leasing team daily to monitor available home inventory, home pricing, traffic, new leases and turnover. Manage and drive team responsibilities to achieve leasing and occupancy goals in assigned market.
• Oversee management of local market staff. Provide training, coaching, and constructive feedback in compliance with company policies to foster growth and increased productivity amongst employees.
• Manage the collections process for accounts receivable. Reviewing monthly maintenance expenses and implement practices to reduce maintenance costs.
• Implement and execute company operating procedures to ensure compliance within local market
• Minimize property-level expenses by managing and providing feedback to Field Operations team, including Senior Field Manager when applicable.
• Oversee property maintenance and turnover of all properties, both rented and vacant. Ensure that properties are secured during move in and that move out procedures are being enforced.
• Investigate complaints by tenants and resolving issues in accordance to company policy. Reinforce tenant occupancy policies and procedures.
• Review financial reports weekly, monthly and quarterly to ensure YARDI data is entered timely and accurately.
• Ensure property records are maintained in accordance with company and state-specific statutes standards.
• Assist with development of marketing programs for assigned local market to drive tenant retention, tenant relation programs and setting rent prices for homes.
• Partner with Human Resources and third-party recruiting firms to assist with workforce planning efforts such as recruiting, interviewing, and staffing for assigned local market.
• Maintain an active real estate license and adhere to company real estate license requirements.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and / or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Working Conditions

Required Education and Experience

Preferred Education and Experience

Required Knowledge

Required Skills

Work Styles & Behaviors

FirstKey Homes is an equal opportunity employer and will not tolerate discrimination in employment on the basis of race, color, age, sex, sexual orientation, gender identity or expression, religion, disability, ethnicity, national origin, marital status, veteran status, genetic information or any other legally protected classification or status.