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SERVICE ADVISOR

SERVICE ADVISOR

Arizona StaffingLake Havasu City, AZ, US
11 days ago
Job type
  • Full-time
Job description

Service Advisor

Anderson Auto is looking for a service advisor to join our team. The service advisor is responsible for helping customers ascertain any problems and services of their vehicles. This is an important job that directly contributes to the success of business operations.

Required Education / Skills / Abilities :

  • High school diploma or GED.
  • 1-3 years sales or technician experience preferred.
  • 2-3 years experience as a service writer preferred.
  • Excellent communication skills, written and oral required.
  • Working knowledge of MS Office and other computer systems.

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We are an Equal Opportunity Employer. We are committed to a drug-free workplace.

The service advisor is responsible for greeting customers on the service drive and initiating automotive services and repairs by ascertaining performance problems and services requested and maintaining customer rapport and records. The service advisor is often the first and last person the customer interacts with at our dealership. It is the service advisors responsibility to ensure that all transactions go smoothly and result in the highest levels of customer satisfaction, resulting in customers returning for many years to come.

Essential Functions :

  • Be polite and friendly and greet customers promptly.
  • Deal with customer concerns and complaints in a sensible manner by showing empathy and a pleasant attitude to show our commitment to excellent customer service and to increase customer satisfaction and loyalty.
  • Conduct telephone transactions courteously and quickly.
  • Determine costs and completion date of repairs and service.
  • Communicate expected repair / service time to customer.
  • Analyze progress to maximize efficiency and maintain high quality of repairs.
  • When repeat repairs are presented, give special attention as needed to make sure the issue is corrected.
  • Notify customers promptly regarding any delays, changes or additional work that is required. This may include testing, emailing or calling the customer multiple times.
  • Do not make commitments to customers that cannot be met, or are not likely to be met. Communicate with customers to effectively manage their expectations in an appropriate manner. Never over-promise and under-deliver.
  • Delegate jobs to tech.
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    Service Advisor • Lake Havasu City, AZ, US