Senior Director, Strategy and Planning

Senior Director Of Strategy & Planning

Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn't a buzzword it's a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all.

Ready to level-up your career at the company leading workforce transformation in the agentic era? Agentforce is the future of AI, and you are the future of Salesforce.

We're Salesforce, the Customer Company, inspiring the future of business with AI+ Data +CRM. Leading with our core values, we help companies across every industry blaze new trails and connect with customers in a whole new way. And, we empower you to be a Trailblazer, too driving your performance and career growth, charting new paths and improving the state of the world. If you believe in business as the greatest platform for change and in companies doing well and doing good you've come to the right place.

We're seeking a Senior Director of Strategy & Planning to lead transformative, high-impact, cross-functional strategic initiatives across the Customer Success organization. This role will shape our future-state model, drive accountability against our most critical bets and serve as a strategic advisor to our executive leadership. Your work will help evolve how Salesforce shows up for customers in an AI-first world.

Key responsibilities include owning and driving a portfolio of high-impact strategy projects, developing and presenting clear, insightful and executive-ready presentations and written documents, shaping and articulating the future state of the Customer Success business, conducting deep-dive business analysis, translating long-term strategic objectives into actionable priorities, collaborating closely with various teams, and contributing to the development of multi-year strategic plans.

Qualifications include 10+ years in management consulting, corporate strategy, corporate planning or business transformation at a high-growth technology company, deep understanding of Customer Success operating models, proven ability to lead complex, cross-functional strategic initiatives, exceptional analytical and structured problem-solving skills, outstanding written and verbal communication skills, and high comfort with ambiguity and change.

Unleash your potential at Salesforce. Our benefits and resources support you to find balance and be your best. Together, we'll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love. Apply today to not only shape the future but to redefine what's possible for yourself, for AI, and the world.