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Risk & Change Lead

Risk & Change Lead

TSMGPalo Alto, CA, US
9 days ago
Job type
  • Full-time
Job description

Risk & Change Lead

This role calls for a strategic yet hands-on professional who can lead through influence, drive change in dynamic project settings, and coach teams to embrace a proactive, risk-aware, and continuously improving mindset.

Responsibilities : Risk Management

  • Develop, implement, and maintain a risk management framework aligned with operational delivery models and client requirements.
  • Identify, assess, and monitor operational, safety, compliance, and resource risks across field and desk projects.
  • Lead risk assessments during project onboarding, transitions, and delivery phases.
  • Define and maintain a risk register, ensuring timely updates and mitigations.
  • Facilitate root cause analysis (RCA) and lessons learned sessions after incidents or escalations.
  • Partner with clients and internal stakeholders to align on risk controls and response plans.

Responsibilities : Change Management

  • Design and execute change management plans to support new processes, technologies, and client requirements.
  • Conduct impact assessments and stakeholder analyses for operational or system changes.
  • Develop communication and training materials to support adoption of new ways of working.
  • Ensure change initiatives are tracked, evaluated, and embedded into standard operating procedures (SOPs).
  • Drive continuous improvement through feedback loops and structured change reviews.

    • Responsibilities : Collaboration & Leadership

  • Act as a trusted advisor to client and internal leaders on operational risk and change readiness.
  • Mentor and support the Risk & Change Coordinator in implementing day-to-day activities.
  • Report risk and change metrics to senior management and clients.
  • Promote a culture of risk awareness, transparency, and operational accountability.

    • Desired Skills & Qualifications

  • At least a Bachelor's degree in Business Administration, Operations Management, or a related field.
  • 58 years of experience in risk management, change management, or operational governance roles.
  • Background in supply chain, manufacturing, managed services.
  • Professional certifications preferred : Prosci, PMP, PRINCE2, ISO 31000, or Lean Six Sigma.
  • Experience working with field-based or multi-client operational environments.
  • Strong understanding of risk management and change frameworks (ISO 31000, Prosci, or ITIL).
  • Experience in business operations, preferably in consulting, staffing, or field services contexts.
  • Excellent analytical and problem-solving skills with high attention to detail.
  • Strong communication and stakeholder management skills, able to influence cross-functional and client teams.
  • Ability to work independently in fast-paced, multi-project environments.
  • Proven experience facilitating workshops, risk reviews, or impact assessments.
  • Familiarity with operational tools and Google Suite.
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