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Store Manager : Whittard of Chelsea (Pop Up)

Store Manager : Whittard of Chelsea (Pop Up)

LeapNew York City, NY, US
5 days ago
Job type
  • Full-time
  • Quick Apply
Job description

About the Brand :

  • It’s been a long, varied and exciting history for Whittard of Chelsea .
  • We’ve been through World Wars, incredible discoveries, tragedies and successes.
  • But if there’s one thing that’s kept us going, it’s the attitude of our founder.

Walter was a tradition-breaker with no time for compromise :

  • he was never afraid to try something new, and he always stuck to his philosophy of “buying the best”.

    • Today, we push boundaries with our unique, innovative blends and scour the world for the best single origin varieties, from the very best tea to our limited edition coffees.  About the Role :

  • We are seeking a dynamic and visionary Store Manager to lead our Whittard of Chelsea Pop up boutique, powered by the Leap Platform, coming to Macy’s Herald Square November 2025 to January 2026 .
  • This pivotal role is designed for an experienced, results-driven leader who thrives on building high-performing teams, driving business growth, and delivering an elevated client experience.
  • As Store Manager, you will own the full scope of store leadership—from strategic planning to execution—ensuring excellence in operations, people management, and customer engagement.
  • You will lead by example on the sales floor, set clear goals, and foster a culture rooted in collaboration, performance, and continuous development.
  • Your ability to coach and inspire will be key in cultivating a high-impact team and building a pipeline of future leaders.
  • In addition to overseeing day-to-day store operations—including sales, staffing, scheduling, visual merchandising, and inventory management—you’ll act as a local market expert.
  • By understanding consumer behavior, regional trends, and community events, you’ll activate the store through localized outreach and events that deepen client relationships and drive traffic.
  • This role requires an entrepreneurial mindset, a strong operational foundation, and comfort navigating modern retail tools and platforms such as Shopify, Endear, Slack, and Google Workspace.

    • Position Requirements :

  • Minimum 5+ years of progressive retail leadership experience with a track record of hiring, developing and leading successful teams.
  • Proven expertise in premium, luxury, or high-touch retail environments.
  • Strong business acumen with the ability to analyze metrics and pivot strategy to meet evolving goals.
  • Operational excellence in scheduling, payroll, inventory, visual merchandising, and policy compliance.
  • Demonstrated ability to create individualized experiences and foster long-term client relationships.
  • Flexible availability, including evenings, weekends, holidays, and occasional travel as needed.
  • Ability to actively lead on the sales floor, including standing, walking, using ladders, and lifting up to 50 lbs.

    • Must be 18+ years of age Annual Pay Range :

  • $65k – $80k.
  • Compensation will be based on experience, qualifications, and skills.

    • Interpersonal Skills :

  • Inspirational Leadership : Coaches and empowers others through hands-on leadership and consistent feedback.

    • Customer-Obsessed :

  • Prioritizes service excellence and leads by example in creating memorable, personalized client experiences.

    • Entrepreneurial Mindset :

  • Thrives in fast-paced, ever-changing environments with a focus on adaptability and innovation.

    • Collaborative Communicator :

  • Builds trust across teams and communicates effectively to drive alignment and results.

    • Detail-Oriented :

  • Ensures all operational and brand standards are executed with accuracy and precision.

    • Brand Expert :

  • Acts as a knowledgeable brand ambassador with deep product understanding and passion for storytelling.

    • Key Performance Indicators (KPIs) :

  • Sales & Profitability : Meets and exceeds store sales targets, driving strong results in conversion, AOV, and UPT.

    • Client Engagement :

  • Achieves high Net Promoter Scores (NPS) and client retention through personalized outreach and relationship-building.

    • Operational Compliance :

  • Maintains inventory accuracy, visual standards, and procedural excellence.

    • Team Retention & Development :

  • Builds a loyal, engaged team through proactive coaching, recognition, and growth opportunities.

    • About Leap :

  • The Leap platform powers insight-driven retail stores for modern brands, delivering superior performance with minimized risk.
  • We manage 100+ stores across the country proudly partnering with trailblazing brands such as Billy Reid, Frankies Bikinis, Grown Brilliance, Malbon Golf, MZ Wallace, Paper Planes, Ring Concierge, SET and many others.
  • To hear more about our platform directly from our CEO, click here !

    • Leap Perks :

  • Unlimited PTO (blackout periods apply) Bonus Eligible 401K Medical, Dental & Vision benefits including HSA AllOne Health - Employee Assistance Programs Employee discount + wardrobe allotment for participating Leap brands In order to achieve our mission, we need to work hard to create a diverse community of Leapers to support the brand and customers we serve and help us all grow and thrive individually and as a team.
  • Our differences make our organization special and are paramount to our culture.
  • Your age, skin color, beliefs, sexual orientation, nationality, disability, parental status, vet status, gender identity are valued.   Powered by JazzHR
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