Credit & Collections Manager

Accounts Receivable Supervisor

Responsible for overseeing the collection efforts of the Accounts Receivable department, managing a team of 6 8 collectors. Acts as liaison for collections activity to other department staff, managers and directors. Actively involved with the collection staff in contacting problem accounts to resolve issues.

Essential Functions & Responsibilities :

• Supervise, review, evaluate and schedule work for Collections staff.
• Work with the Controller and CFO to set collection goals and targets for the department.
• Develop and maintain procedural documentation for the collection function.
• Develop and maintain department KPI's to accurately assess the performance of the function, using informed data to report activity to department leadership.
• Implement collection policies and procedures to avoid excessive past due accounts and write-offs.
• Implement deadlines for invoicing and payment collection.
• Oversee and assist with short paid invoices, unapplied cash receipts, credit offsets, etc. to ensure customer accounts are up to date and accurate.
• Work closely with cash application and billing specialist to ensure customer accounts are accurately recorded.
• Ability to reconcile complex customer accounts to understand and correct issues causing past due amounts.
• Willingness and ability to train staff on best practices and procedures to effectively manage their portfolios.

Requirements :

Education and Experience :

Preferences :

Essential Physical Functions / Equipment Used :

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