UTS - Temporary Patient Services Representative at UNC Chapel Hill

Patient Accounts Representative

Join the Pack! A community with nearly 8,000 faculty and staff, and 30,000 students. NC State is one of the largest employers in North Carolina, offering a large range of career opportunities. Department : 480502 - UHR UTS / UNC Partnership Location : Chapel Hill, NC

Essential Job Duties

The Patient Accounts Representative is responsible for front-line, patient-facing duties within the office. This position handles incoming phone calls, assists walk-in patients, processes mail and faxes, and supports patients with billing and account inquiries related to both dental and medical services. The role requires professionalism, attention to detail, and strong communication skills to ensure a positive and efficient patient experience.

Other Work / Responsibilities

• Strong interpersonal and verbal communication skills
• Professional demeanor and commitment to providing excellent customer service
• Ability to manage multiple tasks and prioritize in a busy environment
• Proficient in Microsoft Office and comfortable working with databases and digital records
• Detail-oriented with strong problem-solving and organizational abilities
• Knowledge of HIPAA and patient confidentiality requirements

Required Qualifications

High school diploma or GED required. Greet and assist patients and visitors in a courteous and professional manner. Answer incoming calls and direct inquiries to the appropriate department or team member. Respond to patient billing questions, explain statements, and provide basic account information. Accept and process patient payments; provide receipts and documentation as needed. Handle incoming and outgoing mail, including scanning, sorting, and distributing faxes. Log and track patient inquiries, correspondence, and documentation in accordance with office procedures. Collaborate with billing, clinical, and administrative staff to resolve patient account issues. Maintain confidentiality of patient information in compliance with HIPAA and institutional policies. Ensure desk and waiting area remain clean, organized, and professional.

Preferred Qualifications

Experience with patient billing systems, insurance processes, and EHR / EMR systems preferred. Background in both dental and medical billing environments strongly preferred.

Required License or Certification

N / A

Position Number : 48CK31 AA / EEO Statement : NC State University is an equal opportunity employer. All qualified applicants will receive equal opportunities for employment without regard to age, color, disability, gender identity, genetic information, national origin, race, religion, sex (including pregnancy), sexual orientation, and veteran status. The University encourages all qualified applicants, including protected veterans and individuals with disabilities, to apply. Individuals with disabilities requiring disability-related accommodations in the application and interview process are welcome to contact 919-513-0574 to speak with a representative of the Office of Equal Opportunity. If you have general questions about the application process, you may contact Human Resources at (919) 515-2135 or workatncstate@ncsu.edu. Final candidates are subject to criminal & sex offender background checks. Some vacancies also require credit or motor vehicle checks. Degree(s) must be obtained prior to start date in order to meet qualifications and receive credit. NC State University participates in E-Verify. Federal law requires all employers to verify the identity and employment eligibility of all persons hired to work in the United States.