Work From Home-Senior Fraud Recovery Coordinator- Complex Claims

Senior Fraud Recovery Coordinator

Work from home. Senior Fraud Recovery Coordinators at Capital One are tasked with providing the best of the best customer service. This is your opportunity to shine through your ability to listen and understand the customer's needs, problem solve and deliver a "wow" customer experience to deepen relationships and loyalty to our brand. Your experience and skills could support the customer experience in a variety of ways, depending on your role. You'll advocate for our customers, problem solve and own issue resolution in alignment with compliance and regulatory requirements. Handling complaints and / or escalated situations is very important, and de-escalation may be a complex part of your role supporting our customerswe'll ensure you're supported with the tools, resources and experience to ensure you're up for the challenge! You will investigate customer concerns, help create and implement process improvements and report trending customer issues. You may support other customer service advocates, who will reach out for help with a customer issue or complaint. You'll guide other associates to the right path to solve customer concerns and provide in-the-moment feedback to ensure the associate is connected to the right resources.

Successful candidates will need to complete a Language Assessment.

Basic Qualifications

• High school diploma, GED or equivalent certification
• At least 3 years of Customer Service or Call Center experience
• At least 1 year of experience using Google Suite or Microsoft Office
• Fluent in Spanish and English

Preferred Qualifications

Work from Home Technology Requirements

Capital One reserves the right to request proof of internet provider, speed and service package from the associate. Requirements are subject to change, as new systems and technology is delivered. Capital One reserves the right to modify internet service requirements with sixty (60) days notice. Internet Service Provider specs can change by provider and location within the US. If you are experiencing consistent issues with internet stability Capital One reserves the right to ask the agent to upgrade internet service to ensure a good customer experience.

Work from Home Location Requirements

Candidates must live within 100 mile radius of 23060 (Richmond, VA), 23320 (Chesapeake, VA), 33634 (Tampa, FL), 89144 (Las Vegas, NV), 75024 (Plano, TX), 19801 (Wilmington, DE), 68521 (Lincoln, NE) or 56301 (St. Cloud, MN) and report in person, when required, with at least than 24 hours notice. We are unable to consider applicants who do not maintain network-compatible internet access, live or work beyond the 100 mile radius of their dedicated location, or live or work in the state of California.

Your wellbeing is our priority. Our benefits and total compensation package is designed for the whole person. Caring for both you and your family. Learn more.