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Intelligent Workflows Analyst
Intelligent Workflows AnalystKitsap Credit Union • Bremerton, WA, US
Intelligent Workflows Analyst

Intelligent Workflows Analyst

Kitsap Credit Union • Bremerton, WA, US
13 hours ago
Job type
  • Full-time
Job description

Overview

Intelligent Workflows Analyst at Kitsap Credit Union. The Intelligent Workflows Analyst plays a key role in supporting enterprise-wide process transformation efforts. Reporting to the Director of Intelligent Workflows, this role is responsible for conducting process discovery, analyzing operational workflows, and identifying opportunities for optimization, automation, and compliance enhancement. The Analyst collaborates across departments to gather insights, document current-state processes, and contribute to future-state designs that align with the credit union's goals for efficiency, scalability, and member value.

Quick Facts

  • Reports to : Director, Intelligent Workflows
  • Employment Type : Exempt, Full-Time, Hybrid
  • Salary Range : $77,992.80 - $85,000 depending on experience
  • Bonus Target : 7% potential incentive of base pay
  • Working Hours : Monday - Friday 8AM - 5PM
  • Grade : 10BC
  • Industry : Banking

Principal Accountabilities

  • Process Discovery & Documentation
  • Conduct interviews, workshops, and observations to capture current-state workflows

  • Create detailed process maps, swimlane diagrams, and documentation using BPM tools
  • Maintain and update the enterprise process inventory in alignment with strategic priorities
  • Analysis & Insight Generation
  • Identify inefficiencies, redundancies, and compliance risks within existing workflows

  • Perform root cause analysis and contribute to gap assessments led by the Director
  • Support cost-benefit analyses and ROI modeling for proposed improvement
  • Optimization & Automation Support
  • Collaborate with automation teams to identify workflows suitable for tools like Power Automate and UiPath

  • Assist in defining business requirements and test cases for automation initiatives
  • Monitor post-implementation performance and recommend iterative enhancements
  • Stakeholder Engagement
  • Partner with business units to validate findings and co-create future-state designs

  • Present insights and recommendations through visual aids such as dashboards and decision trees
  • Support change management efforts by documenting impacts and training needs
  • Compliance & Best Practices
  • Ensure process documentation aligns with regulatory requirements (e.g., Regulation CC, BSA / AML)

  • Benchmark internal processes against industry standards and best practices
  • Contribute to the development of governance models and performance metrics
  • Required Skills And Abilities

  • Excellent verbal and written communication skills
  • Strong analytical skills with the ability to translate data into strategic decisions
  • Expertise in organizational design, process mapping, Lean / Six Sigma, and change management
  • Proficient with Microsoft Office Suite and knowledge of other process mapping tools (e.g. Miro, Visio)
  • Demonstrates a high level of engagement and active collaboration contributing to a positive team environment
  • Understand, model, and represent KCU's core values
  • Required Qualifications And Education

  • Bachelor's degree in Business, Operations, or related field
  • 3+ years of experience in process analysis, business operations, or workflow optimization
  • Proficiency in process mapping tools (e.g., Miro, Visio, Lucidchart, Nintex)
  • Strong analytical and problem-solving skills
  • Preferred Qualifications And Education

  • Experience in financial services or credit union operations
  • Familiarity with automation platforms and BPM methodologies
  • Exposure to compliance frameworks and regulatory environments
  • Working Conditions

  • Office environment with moderate noise levels
  • Must be able to remain in a stationary position for a significant portion of time
  • Constant use of computer and office equipment
  • Occasional ascents / descents of stairs
  • Ability to travel for meetings as needed
  • Equal Employment Opportunity

    Kitsap Credit Union is committed to equality of opportunity for all employees and applicants in accordance with applicable EEO / AA laws and directives.

    Our Values

  • Integrity : Acting with honesty, trust, and respect
  • Responsibility : Accountability for decisions, actions, and outcomes
  • Collaboration : Diverse perspectives working together for a common goal
  • Authenticity : Transparent, dependable, and genuine in daily actions
  • What We Offer

  • Competitive pay and a comprehensive benefits package
  • Free onsite parking
  • Annual time off and sick time accrual
  • 11 paid holidays
  • Personal day; health, dental, vision, disability, life and AD&D insurance
  • Employee Assistance Program; 401K with matching and vesting
  • Tuition reimbursement and volunteer time off
  • Discounts on Kitsap Credit Union products and services
  • Employment is contingent upon satisfactory background and / or reference checks. Kitsap Credit Union is an Equal Opportunity Employer. All qualified applicants will receive consideration without regard to protected status. This description outlines the general nature of work and is not an exhaustive list of duties.

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