Overview
Intelligent Workflows Analyst at Kitsap Credit Union. The Intelligent Workflows Analyst plays a key role in supporting enterprise-wide process transformation efforts. Reporting to the Director of Intelligent Workflows, this role is responsible for conducting process discovery, analyzing operational workflows, and identifying opportunities for optimization, automation, and compliance enhancement. The Analyst collaborates across departments to gather insights, document current-state processes, and contribute to future-state designs that align with the credit union's goals for efficiency, scalability, and member value.
Quick Facts
- Reports to : Director, Intelligent Workflows
- Employment Type : Exempt, Full-Time, Hybrid
- Salary Range : $77,992.80 - $85,000 depending on experience
- Bonus Target : 7% potential incentive of base pay
- Working Hours : Monday - Friday 8AM - 5PM
- Grade : 10BC
- Industry : Banking
Principal Accountabilities
Process Discovery & DocumentationConduct interviews, workshops, and observations to capture current-state workflows
Create detailed process maps, swimlane diagrams, and documentation using BPM toolsMaintain and update the enterprise process inventory in alignment with strategic prioritiesAnalysis & Insight GenerationIdentify inefficiencies, redundancies, and compliance risks within existing workflows
Perform root cause analysis and contribute to gap assessments led by the DirectorSupport cost-benefit analyses and ROI modeling for proposed improvementOptimization & Automation SupportCollaborate with automation teams to identify workflows suitable for tools like Power Automate and UiPath
Assist in defining business requirements and test cases for automation initiativesMonitor post-implementation performance and recommend iterative enhancementsStakeholder EngagementPartner with business units to validate findings and co-create future-state designs
Present insights and recommendations through visual aids such as dashboards and decision treesSupport change management efforts by documenting impacts and training needsCompliance & Best PracticesEnsure process documentation aligns with regulatory requirements (e.g., Regulation CC, BSA / AML)
Benchmark internal processes against industry standards and best practicesContribute to the development of governance models and performance metricsRequired Skills And Abilities
Excellent verbal and written communication skillsStrong analytical skills with the ability to translate data into strategic decisionsExpertise in organizational design, process mapping, Lean / Six Sigma, and change managementProficient with Microsoft Office Suite and knowledge of other process mapping tools (e.g. Miro, Visio)Demonstrates a high level of engagement and active collaboration contributing to a positive team environmentUnderstand, model, and represent KCU's core valuesRequired Qualifications And Education
Bachelor's degree in Business, Operations, or related field3+ years of experience in process analysis, business operations, or workflow optimizationProficiency in process mapping tools (e.g., Miro, Visio, Lucidchart, Nintex)Strong analytical and problem-solving skillsPreferred Qualifications And Education
Experience in financial services or credit union operationsFamiliarity with automation platforms and BPM methodologiesExposure to compliance frameworks and regulatory environmentsWorking Conditions
Office environment with moderate noise levelsMust be able to remain in a stationary position for a significant portion of timeConstant use of computer and office equipmentOccasional ascents / descents of stairsAbility to travel for meetings as neededEqual Employment Opportunity
Kitsap Credit Union is committed to equality of opportunity for all employees and applicants in accordance with applicable EEO / AA laws and directives.
Our Values
Integrity : Acting with honesty, trust, and respectResponsibility : Accountability for decisions, actions, and outcomesCollaboration : Diverse perspectives working together for a common goalAuthenticity : Transparent, dependable, and genuine in daily actionsWhat We Offer
Competitive pay and a comprehensive benefits packageFree onsite parkingAnnual time off and sick time accrual11 paid holidaysPersonal day; health, dental, vision, disability, life and AD&D insuranceEmployee Assistance Program; 401K with matching and vestingTuition reimbursement and volunteer time offDiscounts on Kitsap Credit Union products and servicesEmployment is contingent upon satisfactory background and / or reference checks. Kitsap Credit Union is an Equal Opportunity Employer. All qualified applicants will receive consideration without regard to protected status. This description outlines the general nature of work and is not an exhaustive list of duties.
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