Front Desk & Customer Service Representative

Job Title : Front Desk & Customer Service Representative

Reports to : Commercial Director

Location : Conroe, Texas

Overview :

National Wire, a family-owned welded wire manufacturing company established in 1995, proudly stands as one of the largest in the southern United States. We are dedicated to exceeding customer expectations in both quality and service.

We are seeking a professional, organized, and customer-focused Front Desk & Customer Service Representative to serve as the first point of contact for clients and visitors, providing exceptional front-office and customer service support to our Sales Department.

This role plays a key part in maintaining a professional and welcoming front-office environment while supporting the Sales team with administrative and client service tasks. The ideal candidate is proactive, detail-oriented, and skilled in managing multiple priorities in a fast-paced setting.

Key Responsibilities :

Front Office & Customer Service :

• Manage the front desk, greet visitors, and answer incoming calls with professionalism.
• Serve as the first point of contact for customers, addressing inquiries, providing information, and directing them to the appropriate representative.
• Handle customer communications via phone and email, ensuring timely and courteous responses.
• Support the Sales team with order tracking, documentation, and follow-ups as needed.
• Maintain a professional reception area and ensure a positive first impression for clients and guests.

Administrative Support :

Reporting & Coordination :

Requirements :

Compensation and Benefits :

National Wire LLC is an equal opportunity employer and participates in the E-Verify program. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or other legally protected characteristics.