Customer Service Coordinator

Customer Service Coordinator

New Coperion K-Tron is looking for a Sales Customer Service Coordinator and the position will be located in Salina, KS and / or Houston, TX.

Coperion is an industry leader in compounding and extrusion, feeding and weighing, bulk material handling and service, bringing a wealth of know-how and experience to the market.

Customers benefit from Coperions divisions of Polymer, Equipment & Systems, and Service that are optimally networked on a global basis to offer ultimate support in the design, manufacturing and implementation of ideal systems.

Staffed by engineers, chemists, technicians and a variety of industry experts, these Divisions form a powerhouse of process solutions for their customers.

Essential Duties and Responsibilities include the following :

Prepare phone or written quotations based on customer inquiries, customer soliciting, in-house requests, requests from travelling personnel, and / or technical specifications.

Maintain a transparent log of open inquiries and quotations in the customer service directory. Enter completed quotations in the system with the appropriate comments on scope, probability and follow up on quotes in a timely manner and record results.

• Clarify (technically and commercially) phone and written orders from customers for entry into the companys operating system.
• Coordinate processing of orders with logistics with regard to special instructions for shipping, etc.
• Establish / maintain periodic telephone contact and dialogue with customers, for their requirements and needs.
• Travel to customers or our sub-suppliers to help clarify parts needs or provide technical assistance to the field service staff.

Trip reports are completed after each visit detailing the visit discussions and action items.

• Update company documentation (manuals, parts lists) to reflect the current status of installed equipment.
• Maintain customer files with all parts related correspondence, e.g. quotations, trip reports, names of key contacts, history of purchases / sales, etc.
• Monitor complains of customers, take appropriate action, and inform department management as required.
• Approve return shipments from customer in accordance with company guidelines and coordinate with Inventory Control.
• Assist other department personnel with specific expertise as required.
• Perform other related duties as assigned by manager.
• Must have the ability to effectively communicate with others (both internally and externally).
• Interpersonal skills requiring courtesy, tact and cooperation necessary to communicate and work with coworkers, customers, vendors and visitors.
• Need to understand customer requirements and establish priorities.
• Meetings with customers both in-house and at their facility is required.
• Varied work hours above the normal work day is at times required depending upon the business.
• Excellent computer skills (using variety of software)
• A service mentality towards both internal and external customers is critical.
• The Company adheres to the quality system of ISO 9001 and ANSI / ASQC 91. Every employee is obligated to ensure that products free of defects are developed, purchased, manufactured and commissioned.
• High School Diploma or equivalent.
• College degree or similar experience preferred.
• Minimum 3-year experience in material handling sales or operations. Experience in the plastic producing and compounding industry or related areas is a plus.
• Spanish language skills would be beneficial.

Skills / Experience :

Education : Physical Demands :

Physical Demands :

To perform this job successfully, the physical demands listed are representative of those that must be met by an employee.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to sit, stand, walk, use hands to handle and feel, reach with hands and arms, talk and hear.

The employee may occasionally be required to crouch. The employee may occasionally lift items as heavy as 75lbs. Specific vision abilities may include the employees ability to see near and far distances.

DISCLAIMER : The above information on this job description has been designed to indicate the general nature and level of work performed by the employee within this classification.

It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of any employee assigned to this job.

Nothing in this job description restricts managements right to assign duties and responsibilities to this job at any time.

At Hillenbrand we strive to build a diverse workforce through equal opportunity employment that embraces and leverages the differences each individual has to offer.

Equal Employment Opportunity / Affirmative Action Employer of minorities / females / disabled / veterans.