Patient Service Associate-Duke Urgent Care-Harps Mill

At Duke Health, we're driven by a commitment to compassionate care that changes the lives of patients, their loved ones, and the greater community. No matter where your talents lie, join us and discover how we can advance health together.

About Duke Primary Care

Pursue your passion for caring with Duke Primary Care, which offers family, adolescent, and internal medicine services as well as urgent, general pediatric, and virtual care at nearly 50 clinic locations across central North Carolina.

Patient Service Associate- Duke Urgent Care

Occ Summary

Patient Service Associate - Coordinate and participate i n avariety of duties associated withdaily clinic preparation process, pa tientidentification, patient checkin / out, charge posting, cashmanagement andpatient appointmentscheduling. Position also involves customer servi ce,messagedistribution, ancillary scheduling and preparationand referral smanagement.

Work Performed

Prepare forclinic visitsby reviewing next day patients andcompleting next day preparation activ ities. Enterpre-visit orders andpreparenew patient charts. Pick up X-ray s,office charts, medicalrecords, reports, petty cash and collections bag .File history sheets,ancillary reports and all other required patient re cord documentation.Return medical records. Attach HIPPA / Medicare documen tsto theencounter forms.Check-in patient upon arrivalin the practice.Ide ntify correct patientinformation in Maestro Care.Verify patient demographic data. EditMaestro Care as needed. Accuratelyidentify the appropriate accountfor patient visit. Present and educate patients on required forms andobtain signature as required by policy andprocedure. Completes allMae stro Care check-in files and manageall appropriate alerts. Collectandpo st co-payments and balances on accounts due.Imprint all patientspecific chart documents and requisition / transmittaldocuments. Copy,file and dist ribute insurance cards as indicated by procedure.Coordinate all labs / procedures as requested. Maintain private physicianoffice charts.Prepareenc ounter forms. Investigate and account formissing encounterforms.Auditenc ounter forms for completeness and accuracy beforebatching. Batches encou nter forms or charge posting in Maestro Care.Schedule tests andprocedure s. Complete and distributeancillary service requisitions.Explain billing to patientsaccording to PRMO creditand collection policies. Determine t he amountof cash to be collected based on insurance plan.Check-outpatients. Make return appointments by scheduling patients into thecorrectan an d scheduling tests and procedures.Answer telephone, take anddeliverappoi ntment type, entering the primary care physician orreferringphysicimessa ges tophysicians, nurses andothers.Report obtained medical information from patients and referringphysicians accurately, completely and timely. Disseminate messagesaccordingto practice communication standards

Knowledge, Skills and Abilities

Strong verbal and written communication. Basic PC and data entryskills. Knowledge of medicaltermin ology and telephone etiquette.Demonstrated ability to organize and prior itize work, provide oral andwritten instructions, interact tactfully wit h customers and establishandmaintain effective relationships withothers. Must be able to applyspecific departmental policies rules and regulatio ns relating toverifying patient information, collectingpaymentsand maint ainingrecords and forms.

Level Characteristics

N / A

Minimum Qualifications

Duke is an Equal Opportunity Employer committed to provi dingemployment opportunity without regard to an individual's age, color, disability, gender, gender expression, gender identity, geneticinformati on, national origin, race, religion, sex (including pregnancyand pregnan cy related conditions), sexual orientation or militarystatus.

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Duke aspires to create a community built on collaboration,inno vation, creativity, and belonging. Our collective success depends onthe robust exchange of ideas-an exchange that is best when the richdiversity of our perspectives, backgrounds, and experiences flourishes.To achieve this exchange, it is essential that all members ofthecommunity feel se cure and welcome, that the contributions of allindividuals are respected , and that all voices are heard. All members ofour community have a resp onsibility to uphold these values.

Essential Physical Job Functions : Certain jobs at Duke University andDuke University Healt h System may include essential job functions thatrequire specific physic al and / or mental abilities. Additionalinformation and provision for requ ests for reasonable accommodation willbe provided by each hiring departm ent.

Education

Work requires knowl edge of basic grammar and mathematical principlesnormally acquired throu gh high school education

Experience

Minimum of one y ear of work experience in directly communicating andproviding service to patients or public; preferably in a healthcarerelated field. Experience in effectively coordinating multiple tasks oractivities.

Degrees , Licensures, Certifications

N / A

Duke is an Equal Opportunity Employer committed to providing employment opportunity without regard to an individual's age, color, disability, gender, gender expression, gender identity, genetic information, national origin, race, religion, sex (including pregnancy and pregnancy related conditions), sexual orientation or military status.

Duke aspires to create a community built on collaboration, innovation, creativity, and belonging. Our collective success depends onthe robust exchange of ideas-an exchange that is best when the rich diversity of our perspectives, backgrounds, and experiences flourishes. To achieve this exchange, it is essential that all members of the community feel secure and welcome, that the contributions of all individuals are respected, and that all voices are heard. All members of our community have a responsibility to uphold these values.

Essential Physical Job Functions : Certain jobs at Duke University and Duke University Health System may include essential job functions that require specific physical and / or mental abilities. Additional information and provision for requests for reasonable accommodation will be provided by each hiring department.