Customer Service Manager

Job Description

Job Description

Job Summary

The Customer Service Manager leads the customer service and order fulfillment functions, ensuring exceptional service, operational excellence, and alignment with Nissin’s strategic business goals. This role oversees the Customer Service team, drives process improvements, partners cross-functionally with Sales, Logistics, and Accounting, and proactively develops solutions to enhance customer satisfaction and service KPIs.

Essential Duties and Responsibilities

• Leadership & Strategy

Lead and develop a high-performing Customer Service team, providing coaching, training, and performance feedback.

Support the order-to-cash process, ensuring orders are processed accurately and timely through EDI and manual channels.

Partner with the Accounting team on credit, invoicing, and deduction management.

Develop and maintain standardized operating procedures and training materials.

Qualifications and Requirements

Required Qualifications :

Preferred Qualifications :

About Us

It started with the inspiration of the creator of instant noodles, founder Momofuku Ando, in 1958. Since we entered the U.S. in 1970, our flagship brands, Cup Noodles, and Top Ramen have maintained a firm foothold in U.S. pop culture. We invite you to join Team Nissin to support this legacy of innovation and to deliver noodle happiness to consumers, employees, partners, and the community in a meaningful and sustainable way. Let’s evolve how people think about instant ramen as you discover opportunities for professional growth while being part of this $4 billion global company built from a simple block of noodles.

Nissin Foods (USA) Co., Inc. is an Equal Opportunity / Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, or sex including sexual orientation and gender identity, national origin, disability, protected Veteran Status, or any other characteristic protected by applicable federal, state, or local law. As a federal contractor, Nissin Foods participates in the federal government’s E-Verify program, which confirms employment authorization of all newly hired employees through an electronic database maintained by the Social Security Administration and Department of Homeland Security. The E-Verify process may be completed in conjunction with the Form I-9 Employment Eligibility Verification to check the work authorization status of persons who have been offered employment at Nissin Foods. E-Verify is not used as a tool to pre-screen candidates. For up-to-date information on E-Verify, go to www.uscis.gov .

If you are a qualified individual with a disability or a disabled veteran, you have the right to request an accommodation if you are unable or limited in your ability to use or access our career center as a result of your disability. To request accommodation, contact Nissin Foods (USA) Co., Inc. Human Resources.