Enterprise Customer Success Manager

A company is looking for an Enterprise Customer Success Manager.

Key Responsibilities

Build and execute strategic success plans with clear business objectives and ROI metrics

Own the customer lifecycle from onboarding to adoption, renewals, and growth

Partner with Sales, Services, Product, and Marketing teams to enable cross-functional adoption

Required Qualifications

7-10+ years of experience in Customer Success, Account Management, or Consulting at a SaaS company

Experience managing enterprise customers with $5M+ ARR and high complexity

Deep understanding of Sales, Marketing, and Revenue Operations workflows

Strong experience in customer engagement, renewals, and expansion planning

Proficiency in Salesforce, AI-driven sales tools, and data analytics is a plus